Senior Service Technician

Job Description
We are a state-of-the-art manufacturer of ultrasonic equipment seeking a highly skilled and experienced Senior Service Technician to join our growing company.

Why Work With Us:

Competitive salary

A generous benefits package including health, life and disability insurance

16 days of paid time off

401K plan with employer match of 25% up to 4% of salary

Profit Sharing participation

A state-of-the-art machine shop, custom-built applications lab

Small company environment where you can have a significant impact

The Position:

As a Senior Service Technician, you will be responsible for overseeing our service department, providing hands-on service, and ensuring the highest level of customer satisfaction through efficient and effective delivery of service. The Senior Service Technician will have a strong background in electro-mechanical equipment, including assembly methods and electrical testing processes. Your expertise with Service Processes and management skills will be crucial in maintaining our reputation as a leader in the Ultrasonics industry.

Some responsibilities include:

Delegating and directing service tasks; monitoring the progress of current projects, and managing service team members to ensure the team's objectives are met.

Performing service-related work and projects for customers

Handling customer complaints or concerns quickly and professionally.

Managing the overall service department to ensure seamless operations and timely resolution of customer issues while ensuring efficient allocation of resources and timely resolution of customer issues.

Developing and implementing service strategies to meet customer needs and improve service quality.

Providing technical assistance to customers, service technicians, and field engineers on complex troubleshooting and repair tasks related to ultrasonic systems.

Conducting regular training sessions for service technicians to enhance their technical skills and ensure adherence to company standards and safety protocols.

Collaborating with the sales team to identify service opportunities and provide pre-sales technical support, including product demonstrations and consultations.

Maintaining accurate service records, including equipment history, repairs, and customer interactions, using appropriate documentation and software systems.

Collaborating with the engineering team to provide feedback on product performance, reliability, and serviceability to drive product enhancements and improvements.

Staying updated with the latest industry trends, technologies, and best practices related to our equipment

About You:

Technical High School or AS Degree in a technical discipline (electrical, mechanical, manufacturing)

Proven experience (5+ years) in a service leadership role within the ultrasonic or related industries.

Work cross functionally with Sales, Engineering, and Production to resolve customer issues.

Strong background in electro-mechanical assembly and test.

Excellent leadership, communication, sales, and customer service skills.

Computer literacy and good organizational skills.

Strong creative thinking and problem-solving skills.

The ability to work under pressure and handle stress.

Solid understanding of ultrasonic welding principles, processes, and equipment desired.

Proficiency in using service management software, CRM systems, and other relevant tools to maintain service records and analyze performance metrics.

A commitment to continuous learning and staying updated with the latest advancements in ultrasonic generator systems and liquid processing technologies.

Ability to travel domestically, as required, to support customer visits, installations, and service calls. Travel: 5% (approximately 10
-15 days per year)

Job Type: Full-time, Monday through Friday, 7:30 AM to 4:30 PM

If you are interested in joining a stable, growth-oriented, and innovative organization where you can make a difference, we want to hear from you!

This is a direct and permanent hire with a manufacturing organization in Connecticut. 360 Recruiting Group is the trusted partner to many small to mid-sized businesses throughout New England. As a dedicated partner, we work as an extension of their organization, offering full-service recruiting to hire

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