Senior Service Engineer

Senior Service Engineer – Ultrasonic Instrumentation

We are a manufacturer of advanced ultrasonic laboratory and industrial systems integrating high-frequency power electronics, precision mechanical assemblies, and control systems.

We are seeking a technically strong, hands-on Service Engineer who can diagnose complex electro-mechanical equipment at the component level and work directly with customers to resolve application and system issues.

This is not a general mechanic position. We are looking for someone comfortable troubleshooting electronics, interpreting schematics, thinking independently, and working within structured technical systems.

• Diagnose and repair ultrasonic generators, transducers, and integrated control systems
• Perform component-level electrical troubleshooting using oscilloscopes, multimeters, and diagnostic tools
• Analyze system performance and lead root-cause investigations
• Communicate directly with laboratory and industrial customers via phone and email to troubleshoot issues and provide technical guidance
• Maintain clear, professional written and verbal communication with customers regarding findings, recommendations, and next steps
• Document service activities and maintain accurate records within our ERP and service management systems
• Learn and effectively use our ERP platform to track service history, parts usage, and technical documentation
• Collaborate with Engineering on product performance improvements
• Provide technical leadership within the service function

• AS degree or higher in Electrical Engineering Technology, Electronics, Mechatronics, or similar
• 5+ years servicing industrial equipment or laboratory instrumentation
• Strong background in:
• High-frequency systems
• Control systems
• Electro-mechanical assemblies
• Ability to read schematics and troubleshoot beyond part replacement
• Experience using ERP, MRP, or service management software, or willingness to quickly learn structured systems
• Professional communication skills with the ability to clearly explain technical issues to customers by phone and email
• Independent thinker and advanced problem solver

• Health, life, and disability insurance
• 16 days PTO
• 401K with employer match
• Profit Sharing
• State-of-the-­​art machine shop and applications lab
• Small company where your technical expertise has real impact