Reception Volunteer; Newtown

Reception Volunteer (Newtown-Mondays or Fridays)

Ensuring a smooth flow of front‑of‑house, managing the front desk, responding to a range of enquiries face‑to‑face or over the phone.

Purpose / Objective: Reception Volunteers work as part of a team as the first contact for clients, supporters and members of the community. The role involves ensuring a smooth flow of front‑of‑house, managing the front desk, assisting clients and staff with administrative tasks and responding to a range of enquiries and referrals.

Days and hours required per week: Monday or Friday, 5‑hour shift including a 30‑minute break.

Commitment: Minimum commitment of 6 months.

Location: 43 Bedford Street, Newtown.

• Warmly welcome all individuals to the Centre as the first point of contact and direct to the appropriate person/program area.
• Respond, navigate and direct enquiries received via telephone or in‑person at the front desk to the right person/program area.
• Ensure safety practices are followed at the reception; signing in/out, log book etc.
• Effectively communicate with clients from a range of backgrounds and English‑speaking levels, and address their enquiries.
• Obtain basic details, information and documentation from clients to process a clear referral for services.
• General office maintenance and coordination, e.g. ensuring reception and front‑of‑house are tidy, restock stationery, replenish printing paper etc.
• General administration tasks to support clients and workers; printing, scanning, mail distribution.
• Basic housekeeping when required.

• Experience in working with people from various backgrounds and/or cultures.
• Experience in administration, reception or customer service.
• Intermediate computer skills (ability to use Gmail, Google Docs etc an advantage).
• Ability to work collaboratively with other staff and volunteers.
• Flexibility and willingness to take on extra tasks as appropriate.
• Ability to adhere to policies in relation to code of conduct, boundaries and confidentiality.

• Adhere to ASC’s vision, purpose and values.
• Act at all times in accordance with ASC’s Code of Conduct and Child Protection Policies.
• Undertake the NSW Working with Children Check prior to commencement and ensure it is up‑to‑date.
• Comply with Work, Health and Safety systems.
• Comply with Incident Management Procedures and emergency protocols.
• Demonstrate respectful and welcoming behaviour with all people at ASC in a culturally appropriate way.

How to apply: To express your interest in this role, please follow the below link. Please attach your resume and a brief blurb (cover letter) about yourself, your motivation and how you meet the selection criteria (found within this position description). Apply For Job