Sales Associate: Newtown

Position Summary

A Retail Sales Associate is responsible for assisting customers throughout the buying process. Duties include greeting customers when they enter the store, helping them find specific products or showing them how to use them, and ringing up purchases on the POS register.

• Use the E.C.E.T. (Every Customer, Every Time) process with every customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers’ questions and provide information on procedures and policies
• Be at your workstation on time
• Be “customer ready” whenever you are on the sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute the S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry‑out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses; protect all company assets and report any missing or damaged merchandise to your supervisor
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Report any instance of saying “no” to a customer to management
• Take initiative to learn product knowledge and selling skills
• Perform other tasks as asked by store management

• Aid customers in locating merchandise in store, on , and in processing special orders
• Execute all store services, such as mixing paint, cutting glass, pipe, and keys
• Ensure all shipments are packed out properly and all overstock is removed
• Participate in processing new shipments and help keep the receiving and back‑stock area clean and organized

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, and sign the customer up if needed
• Call for help when more than three customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

• Walking – frequent; flat surfaces
• Standing – constant; all work performed on feet
• Stooping – frequent; to pick up cartons at floor level
• Reaching – frequent; to a height of 6 feet
• Lifting – frequent; up to 60 lbs.; up to 500 repetitions per hour to a height of 4 feet
• Hand dexterity – frequent; must operate register and complete paperwork with at least one hand
• Pushing/pulling – frequent; move hand jacks from place to place
• Carrying – frequent; up to 50 lbs. over 10 feet, occasionally more
• Climbing – infrequent; stairs in storage rooms; ladders
• Vision – constant; read labels, recognize boxes, ensure safety
• Hearing – constant; safety signals

Bellmore Home Center, Inc. d/b/a Costello's ace Hardware is an Equal opportunity Employer.