Client Experience Coordinator

Overview

(Customer Service Role) Thomas Edison Electric - Newtown, PA

Some people answer phones. Others become the calm, confident voice that turns stress into certainty. This role is for the second kind of person. This is not a call-center job. This is a high-trust, front-desk leadership role where your voice directly shapes how customers feel about our company. If you are the kind of person who genuinely enjoys helping people... If you bring warmth and clarity into every conversation...

If you can balance friendliness with efficiency... If you take pride in being the person people rely on when something goes wrong... Then you may be exactly who we are looking for.

Thomas Edison Electric is growing fast, and we need a Client Experience Coordinator who will guide customers through their service journey, turning confusion into confidence and stress into relief, while helping them feel valued, supported, and certain they made the right choice.

You won t just answer phones. You will own the first and most important moment in every customer relationship. Your mission is simple:
Every customer heard. Every need understood. Every interaction excellent. When you speak, customers feel safe, guided, and taken care of.

• Be the first point of contact for customers calling in (You are the voice they hear when something in their home just broke.)
• Book service appointments using guidelines, not scripts (You are trusted to think, not read.)
• Build trust through empathy, active listening, and clear communication
• Handle objections with confidence and guide customers toward the right service (You help people make smart decisions without pressure.)
• Support dispatch and scheduling with accurate information
• Assist customers with membership questions, financing, and next steps
• Keep detailed notes and ensure strong follow-through
• Maintain professionalism even with heavy call volume
• Represent Thomas Edison Electric with personality and care (You are not just a voice on a phone - you are the brand.)

This role is for someone who believes great customer service is a skill, not a script.

This role fits someone who:

• Has 1+ year of customer service experience
• Enjoys talking to people and solving problems
• Communicates clearly and confidently
• Handles high call volume while staying positive
• Learns quickly and uses systems accurately
• Works well with a team and supports both office and field
• Wants a role where their impact is seen and appreciated
• Is motivated by recognition and performance-based spiffs

This is not for someone who just wants to clock in and out. This is for someone who takes pride in being the person customers remember.

Pay Range: up to $26/hr depending on experience. Compensation includes hourly pay + spiffs.

Schedule:

Full-time, Monday through Friday, some weekend days.

Six months from now, you ll be working in a company where:

• Your health and vision are fully covered
• You're building retirement with a 401(k) + 4% match
• You receive paid time off and paid holidays
• Your customer service skills are valued and celebrated
• You work with a team that supports you

You'll know your customers by name. You'll understand how the business runs. And you'll feel proud when you see trucks rolling because you helped make it happen.

This is not a dead-end desk job. This is a launchpad. As you master this role, your opportunities grow with you. Six to twelve months from now, you won't just be answering calls - you'll be someone the leadership team relies on. You will have the opportunity to grow into roles such as:

• Senior Client Experience Coordinator
• Dispatch & Scheduling Lead
• Office Manager or Operations Support
• Training & Quality Leader for new hires

The better you become, the more doors open. Salary: $26.00 per hour