Teller - Newtown, PA;

Job Description - Teller I

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency, while educating customers on TD's products and services or referring them to a partner for specialized solutions.

• Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store
• Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responds to and resolves customer inquiries and concerns using standard procedures and escalates to management as necessary
• Engages in lobby leadership by guiding customer flow, warmly welcoming customers, and assisting as appropriate
• Understands customer preferences and educates customers on self-service/digital options that meet their needs
• Acts as an advocate for the customer by conducting needs-based conversations; offering financial and digital solutions or referring to an appropriate partner
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensures compliance with company guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk and protect the customer
• Verifies customers' identities following authentication policies & procedures
• Balances cash drawers, ATMs, and Teller Cash Dispensers/Recycler devices as necessary
• Adheres to safe deposit box procedures and operations
• Manages cash drawers and vaults, maintaining appropriate cash limits and securing cash
• Protects confidential customer information and follows dual control
• Adheres to security and audit measures to minimize potential loss
• Utilizes bank tools and processes to detect, address, and prevent fraud
• Completes required in-classroom and online training by established due dates

• High school diploma or GED
• 6 months work-related experience preferred; or equivalent demonstrated through volunteering, education, or military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

• Physical Requirements:
  
  Never: 0%;
  Occasional: 1-33%;
  Frequent: 34-66%;
  Continuous: 67-100%
• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Frequent
• Performing multiple tasks – Continuous
• Operating standard office equipment – Continuous
• Responding quickly to sounds – Continuous
• Sitting – Occasional
• Standing – Continuous
• Walking – Frequent
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Occasional
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Occasional
• Crawling – Occasional
• Climbing – Occasional
• Reaching overhead – Occasional
• Reaching forward – Occasional
• Pushing – Occasional
• Pulling – Occasional
• Twisting – Occasional
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

Work Location:

Newtown, Pennsylvania, United States of America

Hours:

40

Pay Details: $21.00 - $26.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…