Quality Assurance Lead

Shift

Monday - Friday, 8 AM - 5 PM

Salary Exempt

The QA Lead is responsible for coordinating activities related to customer complaints and the related corrective actions. They also assist in maintaining audit compliance, cover QC vacancies, ensure products meet customer specified standards, provide quality testing, product verification, machine calibrations, and data reporting.

• Communicates with customers, sales, service, and production departments related to complaint activities
• Maintains the master log of complaints
• Coordinates claims through the proper approval process
• Prepares weekly activity reports on pending complaints
• Evaluates customer returns, verifying defects and quantities
• Communicates and evaluates internal complaints
• Provides general analysis support to all departments as needed
• Adheres to all plant rules, policies, and procedures
• Communicates quality issues with inter/intra-departmental staff and management
• Acts as back‑up to QC technicians as needed
• Performs other duties as assigned

• Decision Making:
  Exercises independent judgment and discretion in matters of significance in a fast‑paced environment
• Direction Setting:
  Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline‑oriented environment
• Communication:
  Possesses strong communication skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline‑oriented environment
• Teamwork:
  Ability to work with others as well as independently. Demonstrates strong listening skills, values, and respects others’ ideas and contributions
• Customer Focus:
  Possesses excellent interpersonal skills, which are needed to establish and maintain an influential relationship with others
• Execution:
  Ability to focus on goals, metrics, and results. Takes ownership and accountability for self and department. Uses resources efficiently, effectively, and timely.
• Innovation:
  Must demonstrate an open and growth mindset, embracing change, stepping out of the comfort zone, and applying creativity in generating ideas and solutions
• Analytical:
  Ability to approach troubleshooting, project development, and business performance analytically
• Dependability:
  Regular, reliable attendance and demonstrates a strong work ethic