System Support Specialist II

SARSTEDT, a leading manufacturer and distributor of blood collection and medical devices, laboratory consumables and instrumentation, seeks System Support Specialist II.

The Systems Support Specialist II provides broad technical support for on-premises and virtual IT infrastructure, end-user systems, and core enterprise services. This role acts as a hands-on generalist, supporting daily operations, maintaining documentation, enforcing security practices, and contributing to continuous improvement of IT systems and processes.

Essential Duties and Responsibilities include the following. Other duties may be assigned as apparent or required by management. Responsibilities are further defined in the IT Department's RASIC chart.

• Provide operational support for physical and virtual infrastructure, including servers, endpoints, networking, and core business systems.
• Diagnose, resolve, and escalate technical issues across hardware, software and network environments.
• Actively manage the IT help desk system, prioritizing tickets and other workflow according to company requirements and operational priorities.
• Enforce company IT security policies and assist with the administration of user access, permissions, and other security-related tasks.

• Maintain data backup systems and associated media according to company policy and industry standards, guaranteeing an efficient and timely disaster recovery.
• Develop and maintain automation code, scripts, and databases to improve system efficiency, enhance workflows, and ensure stability, accuracy, and data integrity across the company network
• Maintain IT documentation, including support processes and procedures, technical references, user guides, troubleshooting steps and logs, to improve service quality and consistency.
• Provide clear communication, training and support to end users and internal stakeholders.
• Participate in occasional after-hours and/or weekend work to support maintenance, upgrades, or issue resolution based on business needs

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience
• Broad hands-on experience supporting IT infrastructure in a business environment.
• Working knowledge of networking, server and endpoint technologies.
• Intermediate to advanced programming skills in Visual Basic or Power Shell required.

Other requirements:

• Experience supporting Microsoft-based enterprise environments (including Microsoft 365)
• Exposure to network, firewall, and wireless platforms in a production environment

• Strong interpersonal and customer service skills in verbal and written communication.
• Ability to communicate technical information clearly to both technical and non-technical audiences.
• Capable of writing and maintaining accurate documentation, guides and procedures.

Benefits

SARSTEDT's benefits package includes a competitive salary, comprehensive job training, medical, dental and vision insurance, paid vacation, holidays and personal time, paid parental leave, discounted YMCA membership, options for 401(k) matching as well as employer paid short and long-term disability and life insurance.

EOE/Female/Disabled/Veteran - SARTEDT, Inc. participates in E-Verify