Public Safety Officer

Public Safety Officer I

Mass General Brigham – Newton‑Wellesley Hospital, 2014 Washington Street. Onsite, full‑time day shift, 40‑hour week.

Mass General Brigham is a not‑for‑profit organization that supports patient care, research, teaching, and community service. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing security regulations and continuously monitoring for potential safety hazards and unusual occurrences. Investigates complaints, assists in restraining patients as necessary, and may arrest criminal suspects under State Special Police license. Consistently demonstrates excellent customer service skills.

• Patrol assigned areas, especially those where security problems have occurred.
• Identify unsafe conditions and improperly secured property to prevent theft, injuries or damage to hospital property, patients, visitors and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages and other complaints involving potential criminal misconduct; notify appropriate law‑enforcement agencies of potential or real civil or criminal misconduct, detain suspicious individuals as appropriate, and, when authorized, make arrests.
• Prepare and submit written reports accurately; keep supervisor informed.
• Maintain accountability for valuables/property and evidence in custody; ensure safekeeping and proper documentation.
• Act as dispatcher utilizing integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Assist with workplace and domestic victims; respond to medical emergencies; assist in restraint of patients; protect dignitaries; control pedestrian and vehicular traffic.
• Participate in departmental committees, task forces, and teams.

• Education: Bachelor’s Degree in Criminal Justice preferred. Experience in lieu of a degree is not accepted.
• Licenses & Credentials: Class D Passenger Vehicle Driver’s License (state);
  Basic Life Support (BLS) Certification;
  Basic Officer Certification (CHSO) and Supervisory Certification (CHSS) from the International Association for Healthcare Security and Safety; MGH Security RMV Check/Registry of Motor Vehicles Driving Report.
• Experience: 3–5 years preferred in hospital, security/police, emergency medical or customer services.
• Knowledge, Skills and Abilities:
  • Strong interpersonal communication and customer service skills.
  • Ability to de‑escalate anxious/stressed individuals and manage aggression.
  • Can work independently or in teams; multitasks effectively.
  • Strong problem‑solving and analytical thinking; good judgment and prioritization.
  • Customer‑service orientation: energetic, concerned, empathetic, positive, collaborative, flexible.
  • Positive image, tact, diplomacy, active listening, articulate.
  • Understanding of community policing, risk analysis, and crime prevention concepts.
  • Strong writing skills for documentation.
  • Intermediate computer skills: typing and database use.
• Physical Requirements:
  • Standing 34–66 % of time
  • Walking 34–66 %
  • Sitting occasionally 3–33 %
  • Lifting 34–66 % (35 lbs+ with assisted device)
  • Carrying 34–66 % (20–35 lbs)
  • Pushing occasionally 3–33 %
  • Pulling occasionally 3–33 %
  • Climbing rarely (