Internal Account Executive

Internal Account Executive

Newton Aycliffe Full Time

The Internal Account Executive is responsible for managing and developing B2B relationships through structured telephone engagement. The role supports business growth by maintaining existing accounts, identifying new commercial opportunities, and generating qualified prospects working alongside the external sales team.

The position operates as part of the internal sales function and focuses on consistent pipeline development, account retention, lead generation and accurate CRM management.

• Manage a defined portfolio of existing B2B customer accounts
• Maintain regular telephone contact to strengthen relationships and identify additional needs
• Ensure customer information, activity, and opportunities are accurately recorded in the CRM system
• Support account retention through proactive communication and follow-up
• Conduct outbound telephone activity to B2B prospects within agreed target markets
• Qualify prospects based on defined criteria (need, timing, budget, decision-maker)
• Generate and progress new sales opportunities through structured conversations
• Book appointments, demonstrations, or handovers to field or senior sales colleagues
• Follow up on inbound enquiries, marketing campaigns, and warm leads
• Maintain a consistent flow of qualified opportunities into the sales pipeline
• Work closely with the wider sales team to ensure smooth handover and progression of opportunities
• Provide feedback on prospect responses, objections, and market trends

• Work towards agreed activity and performance measures (calls, conversations, leads, opportunities)
• Produce accurate internal reporting on account activity and pipeline status
• Maintain compliance with internal processes and data protection requirements
• Strong telephone communication and professional B2B engagement skills
• Ability to build rapport and credibility with decision-makers
• Effective questioning, listening, and objection-handling skills
• Organised approach to account and pipeline management
  
  Comfortable working to structured processes and performance targets
• Competent user of CRM systems and standard business software

• Experience in B2B internal sales, account management, telesales, or lead generation
• Understanding of sales pipelines and qualification methodologies
• Familiarity with long-cycle or consultative sales environments (desirable)

• Internal Customer Services
• Marketing Team

Working Hours – 8:30-5 Mon-Fri. Office based role in Newton Aycliffe