Key Account Manager

About Us

Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains.

Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Job Description

The Key Account Manager for Shark Ninja will report to the Sales Director and play an integral role in driving best in class account management initiatives. The Key Account Manager will work closely with merchants as well as the Shark Ninja internal teams to meet our sales, distribution, and digital goals. This candidate will build relationships with our Product Development, Strategic Sales, Digital, and Operations teams in collaboration with merchants to develop and execute winning sales strategies.

Core Responsibilities

• Strive for “Best in Class” account management, driving growth in Revenue and Net Margin to help achieve or exceed goals. Develop and execute processes to support the retail accounts that will drive business results.

• Capacity to be a successful sales leader, acting as the “business manager”, working closely with sales leadership, Product Development, Strategic Sales, Operations, and other cross-functional teams.

• Help execute the go to market club strategy by overseeing the account needs for displays, packaging, pallet configuration, and product value.

• Help drive the overall account strategy and prepare/manage outcomes for customer meetings, leveraging internal support areas.

• Support our digital business initiatives by partnering with internal and external teams to increase our omni-channel presence and performance.

• Work with Category Analysis teams to report POS, trends, and factors impacting the business.

• Responsible for customer profitability, working closely with internal finance teams to develop quotes for new items and manage promotional spending within ROI goals.

• Gather and communicate competitive factors/insights impacting the business (e.g., new competitive items, competitive promotions).

Attributes and Skills

• Execution focused; mindful of key milestones and a demonstrated ability to create and adhere to a schedule to ensure success.

• Strong business acumen with written and verbal communication skills; experience working with large data sets and the ability to automate reporting is a plus.

• Exceptional interpersonal skills to build and maintain effective relationships with customers and cross-functionally with internal partners.

• Experience with basic digital sales metrics and the ability to manage and report on digital performance.

• Gritty sales or merchant leader with knowledge of how to drive sales at larger retailers; preferred experience with Sam’s Club, Walmart Inc., or retail buying.

• Excellent organizational and time management skills with the ability to prioritize and deliver in a fast-changing environment.

• Ability to thrive in the Shark Ninja fast-paced organization that is “obsessed with winning”.

Education and Experience

• BA/BS Degree or equivalent experience

• 3+ years of account sales management. Experience working with department stores is required (examples: Liverpool, Palacio, Sears, Sanborn’s, Ulta, etc.)

• MS Office Proficiency (Excel, Outlook, and PowerPoint)

• Ability to travel approximately 6 times per year to our Boston, MA headquarters.

Our Culture

At Shark Ninja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase…