Product Quality and Recovery Associate

Together as a Team

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

• Every day, we’re using and wasting more energy and resources than ever before, and this isn’t good news for the planet. At IKEA, we’d like to create more from less. Because we know that when we produce less waste, we’ll be able to leave a cleaner, healthier planet to the generations to come.
• As a Product Recovery Associate, contributing to the recovery and sustainability work in the store, you will:
• Contribution in minimizing all internal damages or other costs related to IKEA products.
• Take necessary action on products to give them a second chance, such as repackaging and assembly.
• Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store.
• Support the quality work in the store in order to constantly improve customers' quality perception of IKEA products.
• Always consider the sustainability impact when deciding when and how to recover products.
• Contribute to an environment where IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers.
• Working in multiple roles while being able to complete tasks in an efficient manner.

Growth is in our team DNA, we thrive on discovering new horizons, pushing boundaries and exploring uncharted territory. With different backgrounds and perspectives, we work together to analyse new and existing markets to find opportunities to expand our business and bring the IKEA offer to even more of the many people around the world. IKEA founder Ingvar Kamprad said: ‘Most things still remain to be done.

A glorious future!’ We believe so too :) ... Less

Qualifications

• Retail experience
• Knowledge of how to build quality IKEA furniture
• Knowledge of waste management and sustainability principles
• Experience working in a customer and commercial‑oriented business