Manager, Luxury Personal Shopper

About

• Day-1 Medical, Dental, Vision Benefits for eligible colleagues
• Competitive Pay
• Paid Time Off
• Flexible Holiday Time-Off & Flexible Scheduling
• Instant access to earned wages with Pay Activ
• Enhanced benefits: pet, home & auto insurance & more
• 401(k) plan options available
• Bonus earning opportunities
• Growth potential opportunities
• Employee Discount at Bloomingdale’s & Macy’s Stores

Bloomingdale’s is seeking a polished, proactive, and highly organized Assistant to support our Personal Shoppers in delivering a best-in-class luxury client experience. Serving as both an operational backbone and a client-facing ambassador, this role ensures seamless service across in-store, digital, and event touchpoints. The Assistant will manage logistics, liaise with luxury vendors, and support high-profile appointments while maintaining the highest standards of professionalism, discretion, and client care.

With strong organizational skills, digital fluency, and a passion for luxury service, this role is critical to creating personalized, memorable shopping experiences that strengthen client relationships and drive business results.

• Provide attentive, professional service to clients, with utmost discretion and confidentiality.
• Deliver a seamless omni-channel shopping experience across digital and physical platforms.
• Maintain detailed client notes, preferences, and communications.
• Partner with luxury vendors and concession partners to secure product access, exclusive offerings, and preferred service.
• Support in-store appointments and events, including preparing fitting rooms, pulling merchandise, and managing client services.
• Represent the Personal Shopper in-store, coordinating logistics and communication across all client engagements.
• Uphold Bloomingdale’s outstanding presentation standards and assist with selling support tasks as needed.
• Remain flexible to support peak business demands, including evenings, weekends, and holidays.

• High School Diploma or equivalent required - Bachelor’s degree preferred.
• 1–2 years of relevant retail, luxury, hospitality, or client service experience; prior experience supporting a high-performing professional preferred.
• Strong interpersonal and communication skills with a polished, professional presence.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Digital and social media fluency (Instagram, Tik Tok, Meta, Canva, Adobe Suite).
• Resourceful, proactive, and comfortable working independently while upholding brand standards.
• Ability to maintain confidentiality when working with VIP clients.
• Team-oriented with a growth mindset and openness to feedback.
• Professional, poised, and adaptable, with a passion for delivering luxury service.

• May involve prolonged periods of standing/walking when in-store
• May involve reaching, crouching, kneeling, stooping, and color vision
• Frequent use of computers and mobile technology
• Must be able to lift/move up to 25 lbs. as needed for events, appointments, or product handling

This job description is not all inclusive;
Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.