Duty Operations Manager; OD

Overview

Join our team! We are looking for responsible, safety-aware, CPR/AED/First Aid Certified, punctual candidates who demonstrate high professional standards and a strong customer service orientation to join JCC Greater Boston, a vibrant community center and welcoming workplace with a strong emphasis on teamwork and making a difference in the lives of others. This key role helps us maintain a safe and welcoming environment.

Under the supervision of the OD Coordinator, the OD Operations Manager position is a resource for operational oversight and is a reliable, collaborative, and professional presence in the community to support members and staff on duty, particularly outside of prime business hours. This position is primarily responsible for providing staff and members with effective and timely guidance, problem resolution, direction, and interventions to ensure we are providing excellent customer-centric services aligned with JCC Values and maintaining JCC's conduct and service level expectations.

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston's core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

• Provide collaborative, communicative and decisive oversight of the building
• Exhibit a vigilant and active oversight presence and visibility
• Perform on-going building rounds during shift (at least once every 30 minutes)
• Respond to calls and requests in a timely manner
• Provide effective and timely resolution to complex situations/questions, and any concerns, conflicts and issues that arise in a fast-paced environment. Elevate issues to security or other leadership/management as needed

• Provide support, communication and decision making that prioritizes and supports community safety, and adheres to community standards for conduct and service
• As the first point of contact of staff, promptly respond to any medical emergency in the building
• Receive, address, document and share as needed any communication of issues during the shifts and ensure clear, detailed documentation of incident and process timely incident/accident reports for follow up
• Address suspicious or unsafe behaviors or activity; contact JCC security as needed

• Foster a welcoming, friendly and respectful environment for all members and staff, modeling this at all times
• Present professional conduct by introducing yourself, greeting members by first name (if known), smiling, and engaging in friendly conversation
• Listen to member concerns and suggestions in an attentive manner; effectively addressing concerns in a courteous manner and initiating either full resolution (if possible) or by providing interim remedy to effectively diffuse the situation

• Enforce all procedures and policies of the JCC
• Enforce all Health & Fitness department policies and procedures
• Effectively execute and follow all On-Duty Manager procedures
• Report all accidents, incident paperwork, issues, and concerns directly to the OD Coordinator; following protocol to follow up with effective documentation

• Actively create an inclusive and welcoming environment where each individual is valued, respected, and part of the community
• Actively participate as an essential member of the Health & Wellness team, specifically, yet serve the entire community in this key role
• Support JCC Greater Boston's mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through personal role modeling
• Participate in all assigned staff trainings and meetings; contribute to overall organizational success
• Record hours worked using the Paylocity system in accordance with the payroll schedule and as outlined during the employee onboarding
• Follow JCC Policies and practices/protocols; responsible for being punctual and giving notice of shift coverage when needed per JCC policy
• Other duties as assigned

This is a regular, non-exempt limited part-time position of 4-18 hours per week. Offering great perks, a supportive, vibrant in-person work environment, and a competitive starting pay rate of $20.00 per hour. The pay rate offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

Since opening its doors in 1983, JCC Greater Boston has been committed to creating a vibrant, inclusive, diverse community by nurturing meaningful, lasting relationships. Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult arts and ideas classes, JCC Greater Boston…