Education and Development Department Administrator - Newton, MA

The Education and Development Department Administrator is a unique opportunity to contribute to the Education and Development Department by supporting department leadership and overseeing key department functions for all constituents. This position will serve as a critical team member, providing strategic direction and support for multiple functions. The role will manage department events and meetings; managing department customer service, organizational technologies, and systems;

managing contracts, vendors and invoicing processes; and leading department engagement committees, recognition, and communication processes. The position will play key roles in the planning, logistics and execution of large-scale company-wide meetings for field operations (Regional Director and Center Director Summits), department PR and speaking engagements, and external sponsorship events.

This Onsite role requires in-person work at our Newton, MA headquarters.

Importantly, the position will also be responsible for providing strategic administrative leadership to the Chief Academic Officer, including managing calendars, meetings, travel, and expenses. This role requires independent judgment and decision-making on matters impacting departmental operations, vendor relationships, annual budget and fiscal management, and organizational priorities.

• Play a key role in end-to-end event planning and logistics for multiple Center Director (CD) and Regional Manager (RM) Summits each year, as well as external and sponsorship meetings and events
• Direct and supervise assigned event staff from home team department
• Oversee assignments, logistics, support preparation, and onsite support for event guests and senior leaders
• Plan and execute department meetings, including creating agendas, sending invitations, organizing contributors, and ensuring high-quality execution
• Own department-wide customer service One Support functions and processes, organizing other team member's responsibilities, tracking timelines and completions, ensuring high-level of customer service. Providing analysis and reporting on trends and performance, and making recommendations for process and product improvements
• Manage vendors and SLAs, monitor real-time issue resolution, and measure outcomes (feedback, engagement, budget variance) to drive continuous improvement
• Manage department-wide contracts process, including working with vendors, partnering with internal departments, tracking contract details and timelines, ensuring deliverables, and executing payments
• Manage PO/invoicing process for department liaising with procurement, legal, and accounts payable
• Contribute to department roadmap execution, following up on timelines and deliverables. Create communication protocols to ensure timely updates and transparency across the department
• Play a key role in the development, coordination, and scheduling of PR, speaking engagements, and publications for internal and external audiences. Research, draft, and edit documents
• Maintain and optimize shared resources, drives, and collaboration spaces to serve as effective information and connection tools for the department
• Manage and ensure department members have the tools, technology, and resources needed to organize, collaborate, and meet annual objectives
• Lead department engagement, appreciation, and performance activities, processes, and schedules. Coordinate and direct department committees ensuring compliance with policies and expectations
• Proactively anticipate CAO needs, provide insights, and execute tasks that advance key priorities and organizational objectives. Handle sensitive information with the highest level of discretion.
• Manage CAO calendar, prioritize meetings, and coordinate complex travel and event logistics
• Screen and prioritize communications, exercising discretion in responding on behalf of leadership
• Contribute to strategic financial management of department.
• Contribute to or lead special projects, as assigned

• Associate Degree in Early Childhood Education or related education field Required. An additional 5 years of relevant experience would be considered in lieu of the…