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IT Support Technician
Job in
Newton, Middlesex County, Massachusetts, 02165, USA
Listed on 2026-03-13
Listing for:
Yourdigitalfuture
Full Time
position Listed on 2026-03-13
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
IT Support Technician (1st & 2nd Line)
Location: Newton Abbot
Salary: £27,000 - £30,000
The Role
We’re looking for an IT Support Technician to provide 1st and 2nd line support to internal staff across hardware, software and business systems.
This is a varied role where you’ll support day-to-day IT operations, troubleshoot user issues, build and deploy devices, and assist with maintaining the organisation’s infrastructure.
Key Responsibilities- Provide 1st and 2nd line IT support for hardware, software and peripherals
- Manage helpdesk tickets and resolve user issues both remotely and on-site
- Support joiners and leavers, including issuing and collecting IT equipment
- Build and deploy Windows, Apple and mobile devices
- Assist with administration of Active Directory, servers and network infrastructure
- Perform system monitoring and maintenance
- Contribute to improvements in systems, processes and IT infrastructure
- Support IT projects and cloud technology deployments
- Strong knowledge of Microsoft Windows and Microsoft 365
- Experience supporting desktop/laptop hardware
- Good understanding of Active Directory, TCP/IP, DNS and DHCP
- Microsoft certification or 2+ years’ relevant IT support experience
- Strong troubleshooting, communication and organisational skills
- Ability to work independently and as part of a team
- Experience with Azure, Intune or Autopilot
- IT related BTEC/NVQ or similar qualification
- Full driving licence and willingness to travel occasionally
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