Switchboard Operator

Job Title

Switchboard Operator

Remote, Massachusetts

We are seeking a skilled professional, local to Massachusetts, to support a major voice system upgrade initiative within the organization. Our team values strong communication and organizational skills to ensure seamless support across all levels of the company.

• Provide critical support by operating a telephone switchboard for customer inquiries and requests.
• Assist with the transition to a newly deployed Teams-based voice system, including routine troubleshooting and user support.
• Maintain clear communication and collaborate effectively with team members and leadership throughout the organization.
• Handle equipment issues, which may occasionally require on-site presence at the Marlborough, MA office.

• 5-10 years of relevant experience with switchboard operations or similar roles.
• Strong skills in Microsoft Office, especially Outlook and Teams.
• Demonstrated organizational and communication abilities in a professional environment.
• Prior exposure to Teams Calling is preferred; training will be provided as needed.

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long‑term relationships, not transactions.

Putting people first is just what we do well.

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