Customer Success Manager

Do you want to develop your career and make an impact in the fast‑growth, fast‑moving B2B technology space? At Informa Tech Target you’ll collaborate with leading brands, be exposed to world‑shaping innovations, and help clients reach the market and revenue faster.

Informa Tech Target (Nasdaq: TTGT) informs, influences, and connects technology buyers and sellers, accelerating growth from R&D to ROI. With 220+ targeted technology‑specific websites and more than 50 million permissioned first‑party audience members, we provide expert‑led, data‑driven, digitally enabled services that deliver measurable outcomes. We are part of Informa PLC, a global leader in B2B events and digital services.

Newton, MA 275 Grove Street (Newton, MA 02466) or Washington, DC 1100 15th Street NW, Office NO. 04W178 (Washington, DC 20005).

We are seeking a motivated Customer Success Manager who will develop client relationships that promote retention, growth, and loyalty. The role supports clients using our integrated media and data services, ensuring our products help achieve customer objectives, goals, and KPIs.

• Drive customer engagement with Informa Tech Target products, focusing on adoption, expansion, and renewal.
• Onboard and enable customers on product functionalities and capabilities.
• Investigate a customer’s current workflow and technology stack.
• Uncover key performance indicators, metrics of success, and areas of opportunity.
• Consult on appropriate use cases of Informa Tech Target data and products to achieve agreed KPIs.
• Drive usage and recommend integration strategies.
• Create narratives, presentations, and communications showcasing client success, areas of optimization, and upsell opportunities.
• Coordinate with internal teams to proactively prevent and resolve issues, providing data, deliverables, and strategic guidance.
• Present and communicate in person, over the phone, or via video to end users, marketing, sales, and executives.
• Escalate client challenges and concerns as needed.
• Provide consulting on marketing and sales best practices and how our data and products support them.

• Bachelor’s degree.
• 2–4 years of customer‑facing experience in a customer success or support role, preferably in software or Sales/Marketing.
• Experience onboarding clients to SaaS products.
• Knowledge of B2B digital marketing, ad tech, marketing automation, lead generation, demand generation, and content marketing.
• Highly detail‑oriented with the ability to multitask across product and client engagements.
• Creative problem‑solving with a strategic, long‑term view of customer relationships.
• Strong sales orientation, communication skills, client‑ready presentation, and writing skills.
• Persistence and the ability to offer perspective and guidance when needed.

The salary for this position is $67,000 - $73,000 based on experience.

Tech Target, Inc., doing business as Informa Tech Target, including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We prohibit discrimination against employees, applicants, or any other covered persons based on race, color, sex (including pregnancy), age, national origin, ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, veteran status, and disability.

This policy applies to all employment terms and conditions. If you need reasonable adjustments or accommodations during the hiring process, please inform the appropriate Talent Acquisition Partner.

Informa Tech Target complies with the Americans with Disabilities Act (ADA) and all applicable federal, state, and local law.

• Great community: welcoming culture with in‑person and online social events, charity fundraising, and supportive work environment.
• Broader impact: up to four days per year dedicated to volunteering with charity match funding.
• Career opportunity: bespoke training, mentoring, and on‑demand access to Linked In Learning courses; internal job mobility encouraged.
• Time out: open PTO policy, 10 national holidays, birthday leave day, and flexibility to work remotely up to four weeks a year.
• Competitive benefits including a 401k match, health, vision, dental, parental leave, and ESPP offering company shares at a minimum 15% discount.
• Wellbeing support through EAP, mental health first aiders, and free access to a wellness app.
• Recognition for great work with global awards and kudos programs.
• International collaboration across global teams.

• Entry level

• Full‑time

• Customer Service
• Advertising Services