Patient Financial Counselor

Overview

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Summary:

Responsible for counseling patients or parties responsible for payment. Also educates patients on their responsibilities and potential options, ensuring accuracy, while compassionately explaining to the patients their financial obligations during the financial counseling session. In addition, must obtain any necessary pre-certifications or authorizations and assist with any financing or third-party applications.

Does this position require Patient Care? No

• Provides warm and friendly greetings to patient and their families/visitors, upon interaction and educates patient regarding financial assistance programs
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services) and ensures appropriate forms completion.
• Provide information to patients on costs, payment methods and alternatives to payments/financial assistance.
• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Review the patient’s services for diagnosis, ensures appropriate insurance coverage and may obtain necessary authorizations.
• Maintains empathy and professionalism in registration interviews and while providing regulatory information and notices.

Education

• High School Diploma or Equivalent required
• Associate's Degree Financial Management preferred

Can this role accept experience in lieu of a degree? No

• Licenses and Credentials

Experience

• medical office experience 1-2 years preferred and financial counseling 1-2 years preferred

Knowledge,

Skills and Abilities

• Strong problem solving and analytical skills and proactive initiative.
• Ability to work both independently and as part of a team.
• Ability to maintain confidentiality.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office.
• Strong understanding of medical terminology as well as ICD-9 and CPT codes.

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occassionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

2014 Washington Street

40

Regular

Day (United States of America)

$19.42 - $27.74/Hourly

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional…