General Manager

Job Details

Job Location: Newton, MA 02460

Salary: $75,000–$85,000 base salary + quarterly performance bonuses (total annual potential: $95,000-$130,000+)
Employment Type: Full-Time
Location: 304 Walnut Street, Newton, MA 02460

About Extended Salon: Extended Salon is a brand-new, premier salon opening in late spring 2025 in Newton, MA. Designed to provide a spa‑like, serene atmosphere, our 6,100‑square‑foot facility includes 47 spacious styling stations, a private consultation room, and thoughtfully curated amenities. Every detail has been crafted to create a calming environment where clients feel pampered, and professionals feel empowered to excel in delivering exceptional blowouts and hair extensions.

As the General Manager of Extended Salon, you will play a pivotal role in shaping our vision of creating a cutting‑edge salon experience. Our goal is to redefine salon culture with a commitment to excellence, innovation, and exceptional service. Join us as we build a modern salon experience and create opportunities for professional growth in a supportive team culture.

• Competitive Compensation: Base salary with significant performance‑driven bonuses.
• Health & Wellness Benefits: Comprehensive health insurance and a paid mental health day annually in addition to PTO.
• Retirement Savings: 401(k) with 3.5% employer match.
• Time Off: 40 hours of PTO, paid mental health day, and maternity leave.
• Employee Perks:
  • Private employee breakroom, employee only bathrooms, and designated staff lockers.
  • Complimentary daily beverage service to keep you refreshed and energized.
  • Professional uniforms provided (stylish jogger‑inspired scrubs).
  • Employee discounts on salon services and retail products.
• Career Growth: At Extended Salon, we offer a career path to support your professional development. Whether you’re just starting out or looking to advance, we provide in‑house certification training to guide stylists from fresh out of cosmetology school to owning and operating their own salon. We want you to succeed, not remain at your current level—work with a company that supports your growth while you succeed in your role as General Manager.

The General Manager will lead all salon operations, ensuring the business achieves its goals while delivering exceptional client and employee experiences. This is a key salon leadership role responsible for creating a team‑focused environment redefining salon leadership and client satisfaction that aligns with Extended Salon’s vision of excellence in blowouts and hair extensions.

• Leadership: As the General Manager, recruit, coach, and inspire a team of stylists, front desk staff, and support roles to achieve salon objectives and exceed client expectations.
• Operational Excellence: Ensure operational efficiency and maintain a reputation as a trusted salon operations expert through scheduling, payroll, inventory, and compliance oversight.
• Performance Tracking: Monitor and exceed KPIs, including retail sales, rebooking rates, client retention, and membership growth.
• Client Relations: Maintain a calm, professional environment, ensuring every client experience is seamless and memorable.
• Hiring and Training: Lead the recruitment and onboarding of staff, providing ongoing training and development opportunities to foster growth within the team.
• Strategic
  
  Collaboration:
  
  Partner with salon ownership to implement strategies and campaigns that drive business growth and maintain Extended Salon’s reputation for excellence.

• Valid cosmetology license.
• Proven experience in salon management or a comparable leadership role in the beauty industry.
• Strong organizational, financial, and leadership skills to excel in the General Manager role.
• Technologically Proficient:
  Comfortable using salon management software, CRM systems, and accounting and payroll platforms to manage business operations efficiently.
• HR Expertise:
  Demonstrated experience in managing employees, including recruiting, onboarding, performance management, and handling sensitive matters such as hiring and terminations with professionalism.
• Operational Oversight:
  Ability to ensure cleanliness and…