Parking Attendant

Position

Description:

Parking Lot Attendant

Location:

Hyannis MA

Reports to:

Dock and Parking Manager / Shift Supervisor
Supervisory Responsibility:
None
Human Resources:
Cheryl Barrows

Parking Lot Attendants and Reservation Agents are under the direct supervision of the Parking Manager or Shift Supervisor. In addition to directing customers to parking lots and assisting with maintenance of the parking area, this position also uses the parking reservation system. MUST be available for shifts on Friday, Saturday and Sunday.

• Engages with customers using the lots.
• Responds appropriately to comments or complaints and resolves as best as possible to the satisfaction of the customer.
• Directs incoming vehicle and human traffic through drop off and exit at lot area ensuring safety of passengers, employees, and other in the area.
• Effectively guides passengers in parking of vehicles to maximize lot capacity.
• Walks the lots to identify vehicles that have exceeded the amount of days they paid for and write overdue slips.
• Uses iPad to collect payment for overdue vehicles.
• Frequently completes security checks of lots and surrounding areas.
• Ensures lots are tidy and free from safety hazards.

As needed or assigned.

None.

High School diploma or equivalent required.

• Ability to speak clearly.
• Strong customer service skills.
• Job entails significant amount of walking and standing.
• Must be able to safely perform the essential duties for the position, with or without, reasonable accommodation.

Primarily outside in parking lot or in parking booth. Subject to all forms of weather. Marine environment, harborside and off-site parking areas.