Member Service Representative
Job in
Newton, Middlesex County, Massachusetts, 02165, USA
Listing for:
West Suburban YMCA | Newton, MA
Part Time
position
Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly
USD
80000.00
100000.00
YEAR
Job Description & How to Apply Below
The WSYMCA is seeking enthusiastic Member Services Representatives to join our team at our Wells Ave location – part‑time employees are needed! Scheduled hours range from 12‑15 or 15‑20 hours a week.
SHIFT OPTIONS
- Weekday Openings 5am – 9am
- Weekday Day shifts
- Weekday Closings 6 – 10pm
- Weekend Shifts 6:30am – 12:30pm and 12:30pm – 7:00pm
If you have a preferred availability, let us know in your cover letter or application.
FREE MEMBERSHIP!
INCLUSIVE, FUN AND WELCOMING CULTURE!
SUPPORTIVE ENVIRONMENT WHERE ALL TEAM MEMBERS THRIVE!
POSITION SUMMARY
Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
ESSENTIAL FUNCTIONS
Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Conduct tours responsive to the needs of prospective members; sells memberships.Builds authentic, effective relationships with members; helps members connect with one another and the YMCA.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Ensures that the lobby and desk areas are clean and adequately supplied with informational materials, schedules, forms, and promotional items.Conducts routine cleaning of area, records as appropriate.Applies all YMCA policies dealing with member services.May monitor the locker rooms as required.Knows/reviews all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures. Completes related reports as required.Attends all staff meetings and in‑service trainings.Must present a professional demeanor in proper uniform.Willingness to accept responsibilities and duties other than those assigned.QUALIFICATIONS
Certifications required within 30 days of hire: CPR/AED, and First Aid.Excellent interpersonal and problem‑solving skills.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.Previous customer service, sales or related experience.Basic knowledge of computers.Ability to prioritize in an environment that has substantial fluctuations in volume; detail oriented and excellent organizational skills.PHYSICAL DEMANDS
Ability to continuously stand or walk for length of shift.Ability to bend, squat, climb stairs and lift up to 25 lbs.The West Suburban YMCA is a charitable organization that welcomes all by creating a community that hires individuals of any age, race, gender, religion, heritage, economic circumstance, or physical ability. We focus on youth development, healthy living and social responsibility to ensure all children, adults and families are healthy, confident and connected.
* After completing the application process, you will have the opportunity to complete your Talent Profile by joining our Talent Community!
#J-18808-Ljbffr
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
