MRI Customer Service Representative

MRI Customer Service Representative at Mass General Brigham (Newton-Wellesley Hospital)

Mass General Brigham is a not‑for‑profit organization that supports patient care, research, teaching, and community service. We aim to provide exceptional care and believe that high‑performing teams drive groundbreaking medical discoveries.

Facilitates the relationship between companies and their clients.

• Resolve customer inquiries and complaints via written, telephonic and face‑to‑face communication in a timely and accurate manner.
• Prepare adjustments for services that were not properly processed or forward to the appropriate area for follow‑up and resolution.
• Meet all production, quality, and adherence standards.
• Attend all required training classes.
• Escalate issues to next level of supervision as appropriate.
• Maintain accurate records, including time‑keeping records.
• Perform other duties as assigned and comply with all policies and standards.

Education
:
High School Diploma or Equivalent required.

Experience
:
Customer service experience 0‑1 year preferred.

Knowledge, Skills & Abilities
:

• Proven customer support experience or experience as a client service representative.
• Track record of over‑achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.

Standing Occasionally (3‑33%), Walking Occasionally (3‑33%), Sitting Constantly (67‑100%), Lifting Occasionally (3‑33%) 20lbs‑35lbs, Carrying Occasionally (3‑33%) 20lbs‑35lbs, Pushing Rarely, Pulling Rarely, Climbing Rarely, Balancing Occasionally, Stooping Occasionally, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Occasionally, Gross Manipulation Constantly, Fine Manipulation Frequently, Feeling Constantly, Foot Use Rarely, Vision — Far Constantly, Vision — Near Constantly, Talking Constantly, Hearing Constantly.

Onsite

2014 Washington Street

Hourly: $17.36 – $23.08 per hour. Per Diem employee type, rotating shift.

Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation, applicants who require accommodation in the job application process may contact Human Resources at .