Client Services Account Manager

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa Tech Target, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We're a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa Tech Target Informa

Tech Target (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa Tech Target has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit  and follow us on Linked In.

For more information, visit  and follow us on Linked In

This role is based in our Newton office.

The Client Services Account Manager serves as the primary point of contact for clients utilizing Net Line's Lead Generation Services. This role is pivotal in ensuring client satisfaction, driving campaign success, and contributing to the profitability of Net Line, a division of Informa Tech.

The ideal candidate will excel at fostering strong client relationships, delivering exceptional service, and optimizing campaign performance. This position requires a highly adaptable, detail-oriented professional with a passion for client service, the ability to manage multiple projects simultaneously, and a commitment to integrity.

• Client Relationship Management:
  Build, manage, and retain relationships with new and existing clients, ensuring their needs are met and campaigns are executed successfully.
• Project Coordination:
  Provide detailed project management to coordinate and deliver campaign objectives effectively.
• Strategic Campaign Oversight:
  Manage high-profile campaigns, communicate with key stakeholders, and ensure alignment with client goals.
• Campaign Reporting and Optimization:
  Create and maintain campaign analysis reports using internal tools, regularly updating clients on program status and offering optimization recommendations.
• Platform Utilization:
  Leverage Net Line's Portal platform to create campaign offers, monitor results daily, and ensure campaign success.
• Proactive Communication:
  Engage with clients via email and phone to deliver contracted campaigns through strategic planning and execution.
• Account Growth and Retention:
  Cultivate client relationships to support account renewals and retention, providing sales operations support as needed.
• Feedback and Optimization:
  Attend regular campaign meetings with clients, provide updates on results, and develop optimization plans based on client feedback.
• Client Understanding:
  Develop a deep understanding of client objectives, target audiences, and competitive landscapes to ensure campaign success.
• Cross-Functional Collaboration:
  
  Work closely with other departments to ensure resource alignment, innovation, and continuous improvement.

• Education:
  
  Bachelor's degree in Business, Communication, Marketing, or a related field.
• Experience:
  
  3-5 years of experience in client/customer…