Healthcare Support Worker - Outpatients Hospital

The Outpatients Department is responsible for providing support for various clinics that attend the Department. The Outpatients Department is made up of 1 Band 7 Senior Sister, 1 Band 5 Registered Nurse and 3 full time Band 3 Senior HCAs (including this role). The team work flexibly, with a varied shift pattern in order to provide support to the clinics to provide diagnostic tests, including blood sampling, simple procedures and consultations, along with the relevant paperwork.

In your role, you will be supported with your development needs both from in house training and also from external courses whilst having regular supervision and appraisal to ensure you are helped to reach your maximum potential and development. You would be joining the Trust at a very exciting time as we roll out our new Patient Record System, EPIC.

Our people are caring, committed, inclusive and focused on quality. We focus on solutions and peoples strengths and encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team.

#Care To Join Us TSD

• Working clinically to ensure the safety and quality of the care given to your designated patients, under the indirect supervision of a registered nurse/practitioner
• Cannulation and venepuncture
• Conducting ECGs
• Preparation of equipment for various clinics
• Decontamination of equipment within specific guidelines following procedures
• Provide support to patients as a chaperone during personal and invasive procedures
• Competently taking and interpreting vital signs on adults
• Able to make appropriate referrals to Adult and Child Safeguarding teams
• Supporting and working with colleagues during the shift
• Liaising with the wider MDT to maintain safety
• Helping to facilitate the development of the service as part of the wider team
• To participate in discussions and projects that will benefit the team, the patients and the ward as a whole
• Working under guidance and in conjunction with the senior nursing team and the Matron
• Following the Trust's Policies and Protocols to ensure the safety of the department

• NHS Pension Scheme
• Childcare at our day nursery
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Staff Discounts
• Career development and training opportunities
• Employee Support - Staff have access to a 24-hour helpline

• Developing and supporting yourself and others
• Employing professional behaviour and communicating effectively and efficiently in a pressurised working environment
• Escalating concerns appropriately
• Working with and supporting the wider MDT

• Participating in developing a career plan
• Participate in reflection as part of imbedded practice
• Work alongside senior staff to help develop yourself
• Participate in staff meetings and think creatively and innovatively regarding the department

• Managing the patients on the within the Department
• Keeping up to date with Organisational developments
• Managing own workload assigned, whilst being flexible to changing requirements

• Ensure mandatory training is up to date
• Competent in basic computer and IT skills
• To be able to work at a high pace throughout the shift
• To be able to stand for extended periods of time
• To be able to work for long periods of time in full PPE
• To be able to manage the demands of moving and manual handling

• Follow trust protocols and maintain standards
• Be actively involved in developing policies and processes for the dept when required
• Actively participate in service development

• Competent use of equipment and supporting others, where required
• Have an awareness of utilising stock and resources effectively
• Ensuring resources and equipment are used appropriately and effectively, minimising wastage

• Previously known as Responsibility for supervision, leadership and management
• Supporting any new staff
• Responsible for ensuring their own compliance with competencies and training, ensuring that any updates are completed in a timely manner

• Follow TSDHCFT Policies and use correct agreed documentations
• Stay up to date with the Trusts Innovative IT systems
• Ensure mandatory training is up to date

• Adhere to Trust protocols and procedures
• Adhere to Job description and Contract