Healthcare Support Worker - Outpatients Hospital

Healthcare Support Worker - Outpatients, Newton Abbot Hospital

Closing date: 09 March 2026

The Outpatient's Department is responsible for providing support for various clinics that attend the Department. The Outpatient's Department is made up of 1 Band 7 Senior Sister, 1 Band 5 Registered Nurse and 3 full time Band 3 Senior HCA's (including this role) The team work flexibly, with a varied shift pattern in order to provide support to the clinics to provide diagnostic tests, including blood sampling, simple procedures and consultations, along with the relevant paperwork.

In your role, you will be supported with your development needs both from in house training and also from external courses whilst having regular supervision and appraisal to ensure you are helped to reach your maximum potential and development. You would be joining the Trust at a very exciting time as we roll out our new Patient Record System, EPIC.

Our people are caring, committed, inclusive and focused on quality. We focus on solutions and people's strengths and encourage outside the box thinking and embrace innovation and change wherever it can drive improvement. If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to our Torbay and South Devon Team.

#Care To Join Us TSD

Working clinically to ensure the safety and quality of the care given to your designated patients, under the indirect supervision of a registered nurse/practitioner

Undertaking the following, but not restricted to, clinical tasks competently and efficiently:

• Cannulation and Venepuncture
• Conducting ECGs
• Preparation of equipment for various clinics
• Decontamination of equipment within specific guidelines following procedures
• Provide support to patients as a chaperone during personal and invasive procedures
• Competently taking and interpreting Vital signs on adults
• Able to make appropriate referrals to Adult and Child Safeguarding teams
• Supporting and working with colleagues during the shift
• Liaising with the wider MDT to maintain safety
• Helping to facilitate the development of the service as part of the wider team
• To participate in discussions and projects that will benefit the team, the patients and the ward as a whole
• Working under guidance and in conjunction with the senior nursing team and the Matron
• Following the Trust's Policies and Protocols to ensure the safety of the department

We work in an integrated way with allied health care professionals within the locality, and are a motivated and caring team to both patients and colleagues.

The team is flexible and promotes a healthy work/home life balance therefore, your package with us includes a lot more than just your pay.

• Childcare at our day nursery
• Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
• Staff Discounts
• Career development and training opportunities
• Employee Support - Staff have access to a 24-hour helpline

Developing and supporting yourself and others

Employing professional behaviour and communicating effectively and efficiently in a pressurised working environment

Working with and supporting the wider MDT

Participating in developing a career plan

Participate in reflection as part of imbedded practice

Work alongside senior staff to help develop yourself

Participate in staff meetings and think creatively and innovatively regarding the department

Managing the patients on the within the Department

Keeping up to date with Organisational developments

Managing own workload assigned, whilst being flexible to changing requirements

Ensure mandatory training is up to date

Competent in basic computer and IT skills

To be able to work at a high pace throughout the shift

To be able to stand for extended periods of time

To be able to work for long periods of time in full PPE

To be able to manage the demands of moving and manual handling

Follow trust protocols and maintain standards

Be actively involved in developing policies and processes for the dept when required

Competent use of equipment and supporting others, where required

Have an awareness of utilising stock and resources effectively

Ensuring resources and equipment are used appropriately and effectively, minimising wastage

Previously known as Responsibility for supervision, leadership and management

Supporting any new staff

Responsible for ensuring their own compliance with competencies and training, ensuring that any updates are completed in a timely manner

Follow TSDHCFT Policies and use correct agreed documentations

Stay up to date with the Trusts Innovative IT systems

Ensure mandatory training is up to date

Adhere to Trust protocols and procedures

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