Senior Sales Assistant

REGATTA GROUP

Company:
Regatta Ltd

Business Division: UK Retail

Position:
Senior Sales Assistant

Reports To:

Store Manager

The role of a Senior Sales Assistant is to ensure store excellence through supporting the store team in managing and developing all aspects of store operations, sales, and customer service.

Margin and costs are effectively controlled in line with company expectations.

The store operates to an agreed plan on a weekly basis and is updated through knowledge of all the unit selling points throughout the store.

Product is presented in line with company expectations and maintained up to date, with a clear understanding of what is required to achieve this.

Sales targets are met, and the store is understood by all employees.

All employees effectively communicate their knowledge of products to customers in order to increase sales.

Every customer is greeted and acknowledged as they enter the store.

Each customer is treated in line with company values and store expectations.

Customers are able to shop and browse freely within a safe store environment and are assisted professionally by all employees, ensuring optimum customer service.

All sales and cash duties are accurately completed.

Sales procedures are adhered to strictly and in line with company procedure.

Tasks are delivered to ensure excellent customer service is provided in store.

Punctual at all times and store ready to work at the agreed start time.

Reliable, legal in all work undertaken, and capable of undertaking work.

Presentable and groomed in line with company values and Code of Conduct.

Sales are achieved and targets are met in line with company expectations.

• Relationships and profitability and feedback
• Customer experience - availability and accuracy
• Stock and Merchandising
• Health and Safety audits
• Relevant governance/professional standards, e.g. GDPR (General Data Protection Regulations)

• Employees are assisted in their training and development
• Behaviour, performance and attendance issues are tackled when they arise
• Objectives, boundaries, ground rules and expectations are set
• Staff are presentable at all times and are in full uniform

• Sales Assistants