Strategic Technical Consultant - Clarity

Strategic Technical Consultant - Clarity

United Kingdom

Bloomreach is building the world’s premier
agentic platform for personalization
. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the
entire
customer journey.

• We’re taking
  autonomous search
  mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making
  conversational shopping
  a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We’re designing the future of
  autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we’re building all of that on the intelligence of a single AI engine —
Loomi AI
— so that personalization isn't only autonomous…it's also consistent. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

As the Strategic
Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement
• Design scalable technical solutions that translate customer requirements into effective Clarity implementations
• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results
• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution
• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements
• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices
• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps
• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes
• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations
• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities

• In 30 days, you understand Clarity’s technical architecture, the implementation model across Discovery and Engagement, and begin contributing to customer projects as well as identifying areas of friction or improvement
• In 90 days, you independently lead technical work streams, configure Clarity end-to-end, resolve complex integration issues, and contribute structured feedback to improve the product and processes
• In 180 days, you deliver multiple successful customer implementations, establish repeatable technical patterns, influence roadmap enhancements, and reduce friction in the onboarding process
• In 210 days, you and the team celebrate successful launches and early customer value achieved through your technical expertise, strategic contributions, and foundational work defining the implementation playbook