Technical Customer Support Consultant​/Spanish and English speaker

Technical Customer Support Consultant / Spanish and English speaker page is loaded## Technical Customer Support Consultant / Spanish and English speakerlocations:
Hoofddorp HQ, NLtime type:
Full time posted on:
Posted Todayjob requisition :
J-051722

This is a Technical Support role for our veterinary diagnostic products. We are looking for a Spanish and English speakerOur
** Technical Support Consultants
** are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.

As the first point of contact between IDEXX and our customers, our support professionals are vitally  their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.
** In this Role
*** Support consists of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues.
* Determines customer needs, researches and provides solutions, coordinating with other team members as needed.
* Ensures ongoing customer satisfaction and continuing strong customer relationships.
* You get to contribute to the well-being of pets and the reassurance of their owners through this dynamic role, with lots of troubleshooting and challenges.
** What You Will Need to Succeed
*** You are have a natural affinity for helping customers, you’re self-motivated, stress-resistant, and have an empathetic nature.
* You are fluent in Spanish
** and
* * English.
* You have a willingness to learn and it helps if you are experienced in a technically related field, preferably within a veterinary practice, laboratory setting, and/or contact center environment. Networking and/or software support is a plus.
* Strong written and verbal communication skills in one of the languages above; strong interpersonal skills with the ability to establish rapport quickly
* Strong organizational skills, especially in a multi-tasking environment
* You are available full-time.
** Why IDEXX
** We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
Let’s pursue what matters together.#LI-CR1
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