Customer Resolution and Complaints Coordinator

Customer Resolutions & Complaints Coordinator
Kingston upon Thames
£30,000 – £35,000

Our client, a growing bespoke interiors business working across high-end residential projects, is looking to appoint a Customer Resolutions & Complaints Coordinator to join their team in Kingston.

This is a crucial, admin-heavy position focused on managing client issues, investigating complaints and driving clear, fair resolutions. The role requires strong organisation, resilience and the confidence to handle sensitive situations in a calm and professional manner.

You will act as the central point of contact for customer complaints, ensuring each case is logged, investigated and resolved efficiently while maintaining excellent client relationships.

• Managing and logging all incoming customer complaints and queries
• Investigating issues by liaising with internal teams, suppliers and installers
• Maintaining detailed records and tracking cases through to resolution
• Communicating clearly with clients to provide updates and outcomes
• Producing written responses and resolution summaries
• Identifying recurring issues and supporting continuous improvement

• Previous experience in a complaints handling, customer care or admin-heavy role
• Highly organised with strong attention to detail
• Resilient, calm under pressure and able to handle difficult conversations professionally
• Clear communicator with a solution-focused mindset
• Confident coordinating across multiple stakeholders and departments

• Join a well-established, design-led interiors business
• Varied role with real responsibility and autonomy
• Supportive team environment with long‑term stability
• Opportunity to make a tangible impact on customer experience

If you’re a highly organised problem-solver with a thick skin and a proactive, resolution-focused approach, we’d love to hear from you.