Customer Service Operative

About the role

As a customer support representative, you’ll be the main point of contact for our customers worldwide. Day to day you will support customers, helping resolve any issues they have in a friendly and positive way making sure that they have a great experience when interacting with us. In this role you’ll need great communication skills, a positive can‑do mindset, creativity, and the ability to deliver practical solutions in a dynamic and collaborative team environment.

Initially a fixed term position this has the potential to be converted to full time.

• Be the first point of contact for customer queries received via social media, email, live chat etc
• Follow up on orders internally to ensure timelines for customers are in line with company policy.
• Use internal systems to prioritise, elevate and resolve customer queries quickly.
• Resolve and close‑out of all complaints working quickly, in line with internal SLAs.
• Pass on potential sales leads to the relevant departments.
• Follow communication procedures, guidelines, and standard operating procedures.
• Sometimes during busy periods you’ll work non‑standard hours to make sure we can continue to provide world‑class customer support.

You’ll need to have

• Experience in a customer support role or similar CS role Experience
• Experience in dealing with customer queries and complaints in one or more of the following channels: email, online chat, social media, phone
• Experience using Microsoft systems, including Excel, Word and Outlook

• Experience using Zendesk or using another ticket‑based customer service system
• Experience providing technical support to customers

We’re still a small business that happen to be the world leader in our field, that means you can be a part of something big.

Working at STATSports, you’ll have a real impact and see directly how the day‑to‑day work you do makes a difference in sport at the elite level. You’ll collaborate with a world class team and be given the freedom to innovate, create and deliver at the highest level.