Customer Service Advisor

Kukoon Newry, Northern Ireland, United Kingdom

Hi, we’re Kukoon and we are revolutionising the rug industry! We’re the largest independent online rug retailer in the UK & Ireland, and we’re scaling fast. That means we need more brilliant people to keep our customers smiling, and right now, we’re looking for a Customer Service Advisor to join our tribe in Newry.

This isn’t your standard headset-and-script customer service role. It’s about being the person our customers remember for all the right reasons: helpful, friendly, and always ready to go the extra mile. If you love solving problems, making people happy, and bringing energy to your work, you’ll fit right in.

• Keeping customers smiling: answering queries via phone, email, or chat, guiding them through orders, returns, or exchanges – and making it feel effortless.
• Turning problems into solutions: when issues pop up, you’ll listen, solve, and follow up until the customer is 100% happy.
• Working as one team: you’ll team up with Ops, Logistics, and Dispatch to keep things running smoothly, and flag trends to Sales & Product if you spot recurring issues.
• Handling the details: processing refunds, exchanges, and returns accurately, so nothing slips through the cracks.
• Bringing the energy: customer service is better when it’s fun – you’ll help us keep the vibes positive, supportive, and just a little bit Kukoon.

• 1+ years’ work experience in customer service, or a similar role.
• A genuine passion for helping people (and the patience to listen properly).
• Strong communication skills and a knack for keeping calm under pressure.
• Computer confidence, great phone etiquette, and an organised approach.
• A positive attitude, pride in your work, and energy to match.

• 2 Friday’s off a month between April and October!
• A fast‑paced digital‑first company that thrives on continually improving.
• Electric Car onsite charging.
• Enhanced Maternity Pay.
• Generous staff discount – and we mean HUGE!
• Great working culture that values people who work hard, achieve results and like to have a bit of craic doing it.

At Kukoon, we’re all about creating a workplace where everyone feels and valued. We know that diverse teams bring fresh ideas, different perspectives, and better results. No matter your background or story, we’d love to hear from you. If there’s anything you need during the application process, just let us know.

Entry level

Full‑time

Customer Service

Retail