Key Account Manager

Location: Newry
Department: Commercial
Reports To: Commercial Manager / Head of Commercial

We are seeking a proactive and commercially driven Key Account Manager to join the commercial team. In this role, you will support the development and execution of a strong sales plan aligned with the companys growth strategy. You will be responsible for delivering sales, margin, and category growth across key retail and/or food service accounts while building strong, collaborative customer relationships.

This is a critical role with significant influence over day-to-day commercial performance and long-term customer development.

Account Management & Business Growth

Manage and grow assigned key accounts to achieve sales, margin, and category targets.

Develop tailored account plans to maximise performance and identify new opportunities.

Lead key customer meetings, ensuring strong commercial presentations and negotiations.

Optimise existing product listings and drive new product development opportunities in collaboration with NPD and Marketing.

Customer Relationship Building

Build and maintain collaborative, long-term partnerships with key customers.

Act as the main point of contact for customer queries, issues, and commercial updates.

Monitor customer performance, trends, and feedback to identify risks and opportunities.

Contribute to the creation and delivery of the overall sales strategy and annual commercial plan.

Track and analyse sales data, performance KPIs, promotions, and forecasts to support decision-making.

Ensure pricing strategies and promotional plans align with business objectives.

Work closely with internal teams including Supply Chain, Finance, Technical, and Operations to deliver service excellence.

Operational & Administrative Duties

Maintain accurate records of account activity, sales forecasts, pricing agreements, and commercial documentation.

Prepare monthly reports, business reviews, and performance updates.

Support the day-to-day commercial operations and ensure alignment between departments.

Proven experience in account management or commercial roles, ideally within FMCG or food manufacturing.

Strong commercial awareness with the ability to interpret sales data and financial metrics.

Excellent negotiation, communication, and presentation skills.

Ability to build strong internal and external relationships at all levels.

Strong organisational skills with the ability to manage multiple priorities.

Experience working with major retailers or food service customers is highly desirable.

Self‑motivated, results‑driven, and able to work independently and as part of a team.

Commercially focused with strong analytical thinking.

Confident, professional, and customer‑centric.

Able to influence stakeholders and drive collaborative outcomes.

Ambitious, adaptable, and proactive in identifying new business opportunities.