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Job Description & How to Apply Below
A leading service centre in the UK seeks a Service Desk Analyst to provide exceptional IT support to staff and students. This entry-level role requires strong customer service and problem-solving skills. The successful candidate will handle queries via email and phone, ensuring high standards of service. Responsibilities include recording incidents using management tools and achieving defined service performance KPIs. The position offers hybrid working and numerous employee benefits, including a performance-related bonus and professional development opportunities.
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