Customer Service Representative

The Customer Service Representative (CSR) plays a vital role in delivering exceptional service to our customers while supporting daily office operations. Reporting to the Office Manager, this position performs a wide range of administrative and computer-based duties that promote customer satisfaction, support corporate goals, and contribute to company growth.

As a frontline representative, the CSR serves as a Bourne's Energy Company Ambassador
, consistently upholding our Brand Promise, Guarantees, and Pledges, as well as our Co-Worker Guarantees and Pledges. This role requires professionalism, accuracy, adaptability, and a customer-focused mindset in a fast-paced, seasonal business environment.

• Courteously answer incoming telephone calls and assist walk-in customers in a professional and friendly manner.
• Utilize the ADDS E3 system for customer account maintenance, including setting up new accounts and updating customer records and logs.
• Perform computer-based data entry and clerical tasks related to one or more of the following:
• Inventory control
• Accounts payable and accounts receivable
• Posting and computer input
• Price change administration
• Processing payments received
• Develop and maintain a thorough working knowledge of all company departments, products, services, and delivery schedules.
• Actively and enthusiastically participate in annual market objectives, promotional programs, and contests.
• Support office operations by cross-training within the department and assisting other team members as needed.
• Perform general office duties, including filing, photocopying, scanning, and shredding documents.

• Dependable, punctual, and reliable work ethic
• Strong verbal communication and active listening skills
• High level of accuracy, organization, and attention to detail
• Ability to work effectively in a dynamic, sometimes fast-paced environment with minimal distraction
• Courteous demeanor and professional appearance
• Flexibility to work seasonal overtime, particularly during the heating season
• Strong troubleshooting and problem-solving skills, both within and across departments
• Ability to adapt to change and learn new systems and processes

• Education: High school diploma or equivalent preferred
• Experience:
• One (1) year of previous customer service experience preferred
• Prior experience with computer systems and data entry strongly preferred

• Frequent interaction with customers by phone and in person, requiring excellent customer service and interpersonal skills
• Regular collaboration with coworkers and coordination with other departments across the organization

Join our Team!!!

This position offers an opportunity to join a customer-focused team where professionalism, teamwork, and service excellence are valued. The Customer Service Representative plays an essential role in supporting customers, coworkers, and company operations, particularly during our busiest seasons. Individuals who are dependable, adaptable, and committed to delivering a positive customer experience will thrive in this role and contribute to a supportive and successful workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.