Housekeeping Supervisor

Overview

Job Summary:

Supervises staff of Housekeeping Laundry Attendants and Housekeeping Leads. Performs day-to-day housekeeping and/or laundry duties to ensure NEXCOM Hospitality Group NHG standards are met. Regularly performs the full range and scope of services.

• Supervises housekeeping personnel performing functions such as cleaning guest rooms and public spaces, outdoor spaces, and general cleaning of the property.
• Ensures the most efficient and economical methods of cleaning and maintaining guest rooms are implemented.
• Ensures required cleaning materials and linen are available.
• Utilizes the Property Management System (PMS) for the preparation of the daily housekeeping report and to schedule housekeepers to ensure all program commitments are met.
• Coordinates with front desk and maintenance personnel to ensure rooms are clean and ready for occupancy; prepares work requests to the maintenance department.
• Conducts daily inspections of rooms, housekeeping carts, common areas, and laundry facilities; maintains written documentation of these inspections.
• Conducts training on proper work methods and safety procedures; fully implements all safety, fire prevention, SDS, and environmental/industrial hygiene requirements.
• Responsible for the security of all items in storerooms and assigned storage areas.
• Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff; ensures items are available when required.
• Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies, and linen to housekeepers and performs monthly/quarterly inventory as required.
• Inspects rooms daily to ensure NHG standards are met and preventive maintenance repairs are completed; originates work orders for needed repairs to guest rooms or public areas and reviews them with the Maintenance Department, Housekeeping Manager, or NHG General Manager (GM).
• Checks vacant rooms to verify condition and possible unauthorized occupancy; notifies front desk and NHG GM of any discrepancies.
• Evaluates performance, recommends awards and/or corrective disciplinary actions; manages leave requests in writing and approves/disapproves in a timely manner.
• Interviews and recommends applicants for selection or promotion.
• Handles guest and/or staff suggestions and complaints; resolves problems tactfully and diplomatically and refers difficult situations to management.
• Must perform duties of housekeeping attendants, laundry attendants, and/or their respective leaders on an as-needed basis to cover staff shortages or other unanticipated occurrences.
• Performs other related duties as assigned.

No experience required. High School graduate or equivalent and housekeeping experience including leader or supervisory experience preferred.

Physical requirements:

moderate physical effort; moving furniture and the use of hand or lightweight powered cleaning equipment.

• Primary
  
  Location:
  
  United States-Rhode Island-Newport
• Organization: NGIS Newport
• Schedule:
  
  Full-Time (35+ hours)
• Unposting Date:
  Ongoing