Facilities Administrator

Job Overview

The Facility Administrator serves as the ambassador to the recreation facility of the community. This role encompasses responsibility for maintaining and operating the recreation facilities, including the Canyon Club and all parks, as well as handling administrative duties. Most importantly, the Facility Administrator is tasked with providing exceptional positive interactions with each resident. The Facility Administrator will regularly interact with residents, First Service associates, and third‑party vendors, ensuring that amenities are in proper working order.

This individual must be detail‑oriented, with the ability to manage multiple projects simultaneously, possess strong interpersonal skills, and have the capacity to work independently, without direct supervision. This position requires a proactive and self‑motivated individual who takes initiative to identify opportunities for improvement and implements solutions to enhance the overall community experience.

Compensation $24‑26/hr

Schedule Sunday–Thursday (9:00 AM–5:30 PM). Schedule is subject to change based on business needs.

• Oversee the maintenance and upkeep of all onsite facilities, including the clubhouse, pool area, fitness center, and common areas.
• Coordinate with maintenance staff and external vendors to ensure timely repairs and maintenance tasks are completed.
• Conduct regular inspections to identify any maintenance or safety issues and take appropriate, proactive action to address them.
• Maintain accurate records of maintenance activities, equipment inventory, and service contracts.
• Assist in creation of and presentation of recommendations for changes to policies, rules and programs related to the operation and/or use of the Crystal Cove recreation facilities.
• Monitor the services of the fitness instructors, aquatics vendor, swimming instructors and swim coaches.
• Assist with the distribution of key fobs, vehicle transponder appointments and updates on the visitor management system, Proptia.
• Work in conjunction with janitorial staff to ensure meeting room is set up for Board meetings, committee meetings, and other functions as needed.
• Assist with coordination of maintenance projects within the community.

• Serve as the primary point of contact for owners and residents regarding work orders, inquiries, requests, and concerns.
• Provide exceptional customer service by responding promptly and courteously to all inquiries and resolving issues in a timely manner.
• Maintain a positive and welcoming atmosphere within the community by greeting residents and guests with a friendly and helpful demeanor.
• Remain calm and composed under pressure, adapting communication styles and strategies to address specific needs and concerns.
• Assist the Lifestyle Manager in scheduling and reservations for community facilities as needed.
• Assist in the planning and execution of community events and activities as needed.
• Perform such other operational duties as are assigned from time to time by the General Manager.
• Work effectively with co‑workers, customers and others by sharing ideas constructively, listening to and objectively considering suggestions, keeping commitments, keeping others informed of work progress, timetables and issues, and respecting the diversity of the workforce.

• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Strong verbal and written communication.
• Exceptional organizational and time management skills.
• Proficiency in computer applications, including Microsoft Office.
• Ability to communicate effectively and efficiently.
• Knowledge of related safety practices.
• Ability to work a flexible schedule as necessary.
• Must have the ability to work on weekends.
• Proficient in English.
• A commitment to upholding the highest standards of professionalism and integrity in all interactions.

• 2 or more years of experience working in facilities, property management, or a related role.
• High School Diploma or GED.

The physical demands described here are representative of those that must be met to…