Park Host Coordinator, PTNB

Overview

Position Summary:

Lincoln County Parks Department is looking for a new Park Host Coordinator to help recruit, train, schedule, and supervise park hosts across all park locations to ensure that park hosts provide exceptional customer service, maintain park facilities, and contribute to a welcoming and safe environment for visitors. This person will act as the main point of contact for all park hosts, addressing any issues or concerns, and ensuring consistent communication between park management and hosts.

This is a part-time, non-benefited position. Moonshine Park in Lincoln County. Located on the Central Oregon Coast, Lincoln County has scenic towns and beautiful forests surrounded by rivers and bordered by the Pacific Ocean. Lincoln County maintains 13 parks, including campground and waysides. Most parks and campgrounds are located in the in-land areas of the County, with Waysides providing public access to the beach.

Parks range in size from small boat launch/picnic areas to overnight camping and day-use facilities.

JOB FUNCTIONS

• Recruitment & Hiring (in collaboration with Parks Supervisor):
• Develop and implement recruitment strategies to attract qualified Park Hosts.
• Conduct interviews and assist in the hiring process.
• Ensure all new park hosts complete required onboarding and training.

• Training & Development
  :
• Develop and coordinate training programs for new and existing Park Hosts, focusing on customer service, park policies, safety procedures, and maintenance tasks.
• Provide ongoing support for Park Hosts.

• Scheduling & Coordination
  :
• Create and manage schedules for park hosts, ensuring adequate coverage across all park locations.
• Adjust schedules based on seasonal needs, special events, and other factors.

• Supervision & Support
  :
• Serve as the primary point of contact for Park Hosts, addressing any concerns, providing guidance, and resolving conflicts.
• Foster a positive and collaborative environment among Park Hosts and between Hosts and park visitors.
• Conduct regular check-ins with Park Hosts to ensure job satisfaction and performance.
• Ensure Park Hosts adhere to all park policies, safety regulations, and customer service standards.
• Maintain accurate records of Park Host hours, performance evaluations, and any incidents or issues.

• Community Engagement / Volunteer Coordination
  :
• Assist in organizing events that involve Park Hosts and promote community engagement.
• Schedule and manage one-time volunteers for park clean-ups, plantings, and other special events.

Sample of Seasonal Parks schedule

Education
Associates and/or Professional Certification in fields related to parks, natural resource management, hospitality management, or public administration.

Experience
Two-Three years relevant experience in managing a small team.

License
Oregon Driver s License required within 30 days of hire.

Desirable Qualifications
Previous experience in volunteer coordination, customer service, or park management is preferred.

• Techniques for managing and resolving conflicts, particularly in dealing with staff who may be reluctant to perform assigned tasks or follow park protocols.
• Motivational strategies to engage and encourage park hosts to fulfill their responsibilities effectively, even when they are resistant to doing the work.
• Performance management practices, including addressing underperformance, providing constructive feedback, and implementing corrective actions when necessary.
• Basic computer applications (e.g., Microsoft Office).
• Parks, nature, and outdoor recreation.

• Walk up to one mile across uneven terrain, on or off pavement, in both uphill or downhill conditions to perform assigned duties.
• Inspire and motivate a team, set clear expectations, and provide guidance and support.
• Demonstrate strong interpersonal and communication skills.
• Work independently and as part of a team.
• Demonstrate strong organizational skills with attention to detail.
• Handle conflict and resolve issues professionally.
• Work weekends, holidays, and evenings as needed.

Lincoln County is committed to providing reasonable accommodations as…