Save Team Representative

Company Overview

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go.

And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Save Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.

• Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.
• Provide a resolution and close installation for prospects using active problem solving and de-escalation skills.
• Process data changes and updates to prospective accounts accurately and thoroughly
• Execute and follow through on promise made to customer.
• Meet or exceed the minimum goals monthly for the role. Goals are subject to change at any time.
• Performs other duties as assigned.

• Language skills: ability to read and comprehend simple instructions, short correspondence, and memos; to write straightforward explanations, routine correspondence; to ask effective questions and present information clearly and concisely; to communicate with proper grammar and vocabulary effectively and clearly.
• Demonstrate empathy and understanding to prospect’s issue or question; to handle sensitive and emotionally escalated calls and situations that require empathetic responses.
• Consultative sales skills required to assist in explaining product benefits and features, overcoming objections, and closing sales.
• Reasoning: ability to apply common sense understanding to detailed written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. Must be adaptable to unforeseen situations, keep focus on the customer and make empowered decisions with integrity, empathy, and compassion.
• Ability to gain in-depth knowledge of the client’s processes, products and services during new hire and ongoing training.
• Computer skills with ability to listen and respond while keying into automated system. Ability to learn to navigate client specific screens in a Windows environment as required.

• High school diploma or equivalent.
• Customer Service, Technical Support, Onboarding and/or Call Center experience required.
• General knowledge