Seasonal Merchandising Service Associate - Weekends

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time).
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers when opportunities arise, including understanding needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise; listening to and responding to questions; and providing sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
• Maintains in-stock conditions, moves or replaces beams and grids, rotates stock, builds products, and displays products with support materials using power equipment per reset and project instructions.
• Identifies damaged products, removes them from shelves, delivers to Return to Manufacturer (RTM) area, and signs off as defective; verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
• Identifies damaged or missing signage, displays, and collateral and orders replacements per merchandising standards and planogram details; ensures pricing information is visible and resolves/replaces missing pricing labels.
• Updates/validates way finding and product location signage; maintains digital information across the store; ensures cross-merchandising and appropriate placement of related products to drive add-on sales.
• Works with store leadership to stage clearance and damaged merchandise for quick sale; sorts products for proper location; merchandises to plantogram, prices, and places plants according to planograms; prepares plant racks for grand opening readiness.
• Maintains clean and safe stores; completes and records task details (timing, amount of time spent, photos) for all assigned merchandise resets, service, and maintenance tasks; ensures displays are safe and operational.
• Repairs/seals damaged packaging and boxes; removes trash and debris; replaces light bulbs and reports additional maintenance issues as needed.
• Detects signs of shoplifting, theft, and other security risks and communicates them to management and/or Asset Protection; adheres to housekeeping standards (e.g., Zone Recovery) to maintain cleanliness and organization.
• Maintains a safe work environment; conducts daily safety reviews, notes hazards, keeps aisles clear, and secures doors and gates; follows safety requirements relevant to role (e.g., top stock safety, safety cables, aisle blockers, tether lines on power equipment).
• Operates store equipment as needed depending on the role and department (e.g., Zebra phone, paging system, copiers, computers, CCTV, power equipment).
• Performs other duties as assigned and maintains point-of-sale signage, bin/beam label stock, and pricing changes; follows pricing guidelines and policies.

• High school diploma or GED, or equivalent experience as applicable.

• 6 months of Lowe’s sales floor experience.
• 6 months of product merchandising experience (reading planograms/plantograms, setting up/taking down displays).
• 3 months of experience operating power equipment (e.g., lifts, order pickers).

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other protected category.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit