Customer Service & E-Commerce Associate Team Leader; Customer Service, In-Store Shopper Assista

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Base pay range: $19.05/hr – $33.20/hr

In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs at your assigned store. You will be responsible for the checkout experience and grocery delivery & pickup. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

• Delivers outstanding customer experience; holds Team Members accountable for outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing customer needs.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and concerns.
• Supports collaborative relationships with departmental leaders, store leadership, and 1P/3P partners.
• Fosters a positive environment of teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance and minimize turnover.
• Maintains cleanliness of work spaces, staging area, and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

• Strong ability to perform task management, balancing dynamic customer flows.
• Demonstrated understanding of labor utilization and task management driving performance metrics and customer experience.
• Strong analysis skills to root cause underperformance.
• Strong ability to communicate performance analysis findings and actions, verbally and in writing.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficient with email, Microsoft Office, and operations-related applications.
• Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities.

• 18+ months retail experience including 6+ months of supervisory experience.

• Must be able to lift 50 lbs.
• Standing/walking 6-8 hours per 8-hour workday.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Required motions: bending, twisting, squatting, and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures 90°F (hot).
• Ability to work in a wet and cold environment.
• Flexible schedule including nights, weekends, and holidays.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Whole Foods Market offers Whole Benefits. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity or expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, Linked In, and Zip Recruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.