Pet Groomer & Salon Trainer

Pet Smart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Pet Groomer and Salon Trainer

About Life At Pet Smart:
At Pet Smart, we’re more than just a company; we’re obsessed with pets and our people too
. Our values are rooted in unconditional love and staying united together
.

Benefits That Benefit You
:
Take care of yourself and your family members. Enjoy true rewards and warm, fuzzy feelings! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits:
  
  medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary
:
Pet Smart’s Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team.

Essential Responsibilities
:
Job responsibilities include, but are not limited to:

• Facilitates the associate experience and supports associate development.
• Responsible for developing new and existing associates through bather and/or stylist certification process.
• Identifies candidates internally to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Salon And Overall Store Experience
:
Responsible for pet parent experience, greeting and supporting pet parents, and answering their questions.

• Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets’ need.
• Engages with pet parents at checkout to drive connection and rebooking.
• Communicates and drives pet parent engagement around marketing promotions.
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls.
• Maintains store standards and leads a culture of empowerment.
• Independently performs full menu of bath, brush and grooming services and standalone services.

Qualifications
:
Requirements include:

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Pet Smart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.