Director of Auxiliary Services

Position Details

Position Information

Working Title:

Director of Auxiliary Services
Position Number: GA292
FLSA:
Exempt
Appointment Type:
Full Time
Sensitive Position:
No

Campus Security Authority:
Yes

This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel:
Yes

This position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest:
Yes

This position does require a Statement of Personal Economic Interest.

Restricted Position:
Yes

A restricted position would be subject to availability of funding. This is a restricted position.

Chief Objective of Position

The Director of Auxiliary Services serves as a key member of the Auxiliary Services leadership team, providing strategic and operational oversight across a broad portfolio of services that enhance the student, faculty, staff, and visitor experience at Christopher Newport University (CNU). This position also serves as the University’s Parking Director, responsible for planning, managing, and enforcing all campus parking and transportation operations.

Reporting to the Executive Director of Auxiliary Services, the Director will support the effective delivery of dining, retail, vending, campus card, event support, and other auxiliary programs, while directly leading the parking and transportation function. The role requires a collaborative, customer-focused leader who can balance operational efficiency with the mission of creating a welcoming and service-oriented campus environment.

The Director of Auxiliary Services will be someone who works with strong commitments to professionalism, excellence in customer service, and a “Students First” philosophy and approach to work, as well as with a high degree of accuracy and attention to detail.

Work Tasks

• Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation.
• Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities.
• Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University’s Strategic Compass.
• Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University’s mission and The Strategic Compass.
• Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services.
• Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services.
• Serve as the University’s Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals.
• Support the development of contracts, vendor relationships, and service-level agreements across for Parking…