Automotive General Manager

Meineke Service Center Manager

Location:

Newport News, VA
Time Type:
Full Time
Posted Date: 5/31/24

Meineke is expanding in the Newport News area! As part of this, we are hiring motivated individuals with Customer Service Management experience to join our dynamic Complete Car Care Repair Team! Successful candidates will be able to demonstrate a commitment to providing exceptional service levels and have the drive to succeed with an organization that supports and rewards excellence. They will ensure our services meet the standards of Meineke quality earned over 50+ years with the goal of achieving complete customer satisfaction.

• Customer satisfaction
• Productivity
• Job knowledge
• Safety awareness
• Teamwork

• Retail sales and 3+ years of management experience.
• Minimum of associate's degree or equivalent, preferred.
• Experience in the automotive industry preferred for 3+ years.
• Ability to read and interpret financial data and reports.
• Must possess and maintain a valid operator’s license.
• Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and automotive computer equipment and software applications.
• Ability to communicate clearly and professionally.
• Ability to work a flexible retail schedule.

• Reviewing necessary repairs with customers and associates and addressing questions or concerns, consistently monitoring and assuring high quality customer service is provided by associates daily.
• Having a firm grasp of situations that require assistance by contacting the Center Owner or other personnel.

• Guiding the team to operate at peak performance.
• Understanding each team member’s acceptable minimum level of performance and holding each one accountable.
• Managing the Center’s labor inventory and expenses, properly assigning and dispatching work, and complying with all governmental requirements.
• Managing time and tasks to ensure there is a daily plan in place to encourage focus on goals, roles, and responsibilities.
• Reporting to the Center Owners KPIs, violations of company policies, and/or customer concerns.

• Knowing the goals for the center including the Key Performance Indicators (KPI) from the DRIVE Model. Long-term, annual, quarterly, weekly, and daily goals.
• Car count, sales, ARO, customer retention and satisfaction, gross profit, technician productivity and efficiency, and taxable income.
• Staying up to date on company policies and procedures.
• Knowing how to secure the facility, vehicles, cash, checks, credit card information, all customer information, and all employee records for which they have access.

• Properly maintaining equipment to process both customers and vehicles in a safe and efficient manner.

• Embracing the mission and culture of the company. Missions are why you do what you do; culture is the glue that holds your team together.

• Holding effective team meetings.
• Performing reviews and troubleshooting issues on the team.
• Providing leadership to all the employees by remaining focused on the goals of the company, fulfilling the requirements of their job description, treating all others in a professional way, and behaving in a manner that reflects that they will never compromise their ethics, show preferential treatment, or put money ahead of people.

• A competitive salary range, depending on experience and performance.
• A monthly incentive plan where you can earn additional base pay percentages for achieving budgeted financial goals.
• Over 1 week of paid time off accrued during the first year of employment. Over 2 weeks accrued during the second year.
• 6 paid holidays.
• Paid training, ASE certifications, and tuition reimbursement.
• No working Sundays.
• Earn money for referring qualified technicians.
• Paid uniforms.

• Once a customer has decided to choose Meineke, the real work begins – we must create a great experience, start to finish. From the initial phone call to the eInspection to the final hand-off and follow-up, every part of the interaction should be professional and convenient to the customer.
• When we provide education, value, great repair work, and warmth to our customers, we exceed their expectations and ensure they will return to see us again. This is servicing the Meineke way.