Artificial Intelligence; AI Adoption & Enablement Manager

Position: Artificial Intelligence (AI) Adoption & Enablement Manager
** Job Posting:
** Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.##

** AI Adoption & Enablement Manager
** The AI Adoption & Enablement Manager is the human architect of Ferguson's AI transformation, responsible for ensuring that technology adoption translates into genuine capability building, behavioral change, and cultural evolution. This role sits at the critical intersection of Ferguson's human-first AI philosophy and its execution, designing and delivering the experiences that help associates see AI as amplifying their expertise.

Working with the VP of AI Enablement, this position owns the fluency framework that builds AI literacy and capability across Ferguson's diverse associate population, from counter representatives to sales associates to HQ functions. Equally important, this person works hands-on with functional teams to discover use cases, embed AI into real workflows, and coach teams through early adoption. Success requires deep empathy for how people experience change.

It also requires a sophisticated understanding of adult learning principles. Candidates need enough technical proficiency to guide practical implementation. They must have political savvy to navigate a culture where respect, trust, and credibility are earned through demonstrated care for people's success.

Location:

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.## ## ##
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* Key Responsibilities:

**** Fluency Framework Design & Delivery
*** Design comprehensive AI fluency curriculum spanning awareness, literacy, capability, and mastery levels tailored to Ferguson's role segments
* Partner with the Ferguson Academy team to develop engaging, practical learning experiences that connect AI capabilities directly to associates' daily challenges
* Build role-specific use case libraries that demonstrate how AI enhances rather than replaces human expertise
* Pilot, iterate, and scale training programs based on learner feedback and business impact data
* Deliver high-impact training sessions that leave associates energized and confident
** Functional Adoption & Workflow Integration (30%)
*** Lead functional group workshops tailored to specific team workflows, challenges, and success metrics (Sales, Operations, Product, Branches, etc.)
* Facilitate use case discovery sessions that translate AI capabilities into practical applications for each function's actual work
* Partner hands-on with functional teams to embed AI into existing processes, systems, and operating rhythms - not as theoretical add-ons but as natural workflow enhancements
* Serve as coach and on-the-ground advisor during early adoption phases, troubleshooting barriers and building confidence through direct support
* Develop function-specific playbooks, templates, and enablement materials based on actual implementation experience and observed patterns
* Build deep relationships with functional leaders and frontline teams that provide ongoing insight into adoption health and emerging needs
* Collaborate with AI Platform Engineer(s) to ensure functional requirements and workflow realities inform platform configuration and agent development
** Change Management & Adoption Strategy
*** Develop and execute…