VTC​/IPTV​/AV Facilitator​/Operator

Overview

Digital Consultants is seeking a VTC/IPTV/AV Facilitator/Operator for the US Army T2

COM VTC/AV Support Services. The Facilitator/Operator will facilitate and operate VTC/IPTV/AV conferences, manage pre-session AV checks, recording integration, and respond to customer requests regarding VTC/IPTV/AV issues.

• Start and power off VTC/IPTV/AV equipment for sessions; conduct audio-visual checks prior to each conference; serve as primary VTC/IPTV/AV equipment operator for VTC conferences and other collaborative meetings.
• Coordinate and implement recording and teleconferencing into sessions as required.
• Serve as initial responder to customer requests regarding VTC/IPTV/AV problems or issues.
• Create daily calendars/schedules for events requiring facilitation based on customer input from the Conference Room Scheduler or other sources; provide schedules to Bridge Operators, Facilitators, and Maintenance Team for planning.
• Build facilitator schedule based on customer requests provided by CRS from designated customers for VTC/IPTV/AV requests; coordinate facilitator and maintenance schedule.

• Clearance:
  Secret
• Certifications:
  
  IAT Level I
• Proficient with Microsoft 365 applications (MS Teams, Outlook, Word, Excel, PowerPoint, SharePoint, Visio) or equivalents

• One year of AV experience
• One year of helpdesk experience
• High School Diploma or greater

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