IT Technician

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

MSM Technology A Woman-Owned Small Business (WOSB) located in Quantico, VA is looking to fill the IT Technician position in Fort Eustis, VA
. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas.

• Position: IT Technician
• Location: Fort Eustis, VA
• Clearance: Secret

• Handle calls from a wide array of individuals from students to VIPs.
• Answer, validate, and triage incoming phone-in Incidents and Requests.
• Process, validate and triage email submitted Incidents and Requests.
• Review and validate ticket information.
• Routing and escalating tickets to appropriate support teams.
• Identifying and performing First Contact Resolution tickets.
• Providing technical information/assistance on configuration, setup, maintenance, and initial troubleshooting of standard computer systems, hardware, and software.
• Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software.
• Configuration, setup, maintenance, and troubleshooting for Clients' computer systems, hardware, and software.
• Capabilities in Windows environment and Office 365 with a combination of laptops, desktop, and mobile devices.

• Security+ CE Certification (IAT Level II)
• Active Secret Clearance

• Great Benefits:
  Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401k; and more.
• Tuition assistance for continuing or career-related education.
• Our cultural focus is on people and results - not bureaucracy.
• Ample opportunity for career growth – we promote from within
• Leadership takes a constructive interest in every team member’s success.
• Work/Life Balance and flexible hours
• Be part of a close-knit team that works and plays together and helps one another succeed.
• You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
• Casual workplace
• Open-door policy with all management

If you are interested in this position, please send a copy of your latest resume to usman.khan at  with the information requested below. Also, please let me know what time/number is best to call to discuss this great opportunity. If you are not interested, or this is not the right fit, please feel free to share this opportunity with your network.

• Availability to start a new job
• Best Rates
• Contact #

Please don’t hesitate to contact me with any questions you may have. All employment is decided based on qualifications, merit, and business needs.

Regards,

Usman Khan
Technical Recruiter
Representing:
MSM Technology, LLC |
Office:  Ext. 582
Direct:
usman.khan at

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MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.