Digital Experience Representative

Support Services
Two Bay Port Way
Newport News, VA 23606, USA

The primary purpose of this position is to provide excellent member service to current and potential members who choose to bank digitally with the Credit Union. The Digital Experience Representative will report directly to the Digital Assistant Branch Manager and will be responsible for researching, maintaining, administering and supporting the Credit Union's current and potential members for all electronic products and services offered within our digital platform.

The position works with multiple departments, management and vendor representatives to proactively and sustainably support our digital channels. This position will focus on processing online account applications, online lending applications, building member relationships and exceeding sales and service goals.

• Support digital channels including but not limited to online account applications, online lending applications, email, electronic document delivery, and onboarding to ensure timely and effective member service involving all aspects of digital branch.
• Provide a high level of professional, quality service.
• Follow applicable security, member identification, and fraud prevention policies, procedures and practices.
• Effective organization, time management, and problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately and manage multiple tasks.
• Take ownership of member issues/complaints and provide resolution to ensure retention and loyalty to the credit union.
• Participate in weekly and monthly meetings.
• Support other departmental staff as necessary.
• Recommend improvements based off member feedback.

Required

Education:

Education equivalent to a four-year high school education.

Required Experience: 6 – 24 months previous teller, member service, and loan related experience. Must possess effective knowledge of the Credit Union's deposit and lending products and services.

Skills and Abilities:

• Ability to adhere to Bay Port Credit Union’s Core Values:
  Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong customer service skills to include telephone and e-mail/internet skills
• Ability to operate a PC including Microsoft Word and Excel
• Proficient typing, problem solving, and organizational skills and possess the ability to multi-task.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to preform pre-employment substance abuse testing.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.