Service Advisor

Casey Auto Group is currently seeking an Automotive Service Advisor to join our team!

A career as an Automotive Service Advisor can be rewarding for many reasons:

• 
  Customer Interaction
  :
  This role involves direct communication with customers, helping them understand their vehicle’s needs. If you enjoy working with people and providing excellent service, then this could be a fulfilling position.
• 
  Technical Knowledge
  : You’ll gain a deeper understanding of automotive systems and repair processes. This role allows you to learn about the latest automotive technologies and trends.
• 
  Problem-Solving:As a service advisor, you’ll help diagnose customer issues and recommend appropriate services. This can be intellectually stimulating and rewarding, especially when you resolve complex problems.
• 
  Career Growth: There are often opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or specialized positions.
• 
  Job Stability:Casey Auto Group offers stable employment, as vehicles require maintenance and repair regardless of economic conditions.
• 
  Earnings Potential:Many service advisors have the potential to earn a good salary, particularly with commissions based on service sales, which can motivate performance.
• 
  Diverse Work Environment
  : Working at Casey Auto Group exposes you to various tasks, from customer service to administrative duties, keeping the job dynamic and interesting.
• 
  Passion for Cars
  : If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.

Automotive Service Advisor Responsibilities:

• Oversees service orders and flow of Drive Lane. Ensures that customers receive prompt, courteous, and effective service.
• Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.
• Provides concierge support for all owner inquiries, whether over the phone or in person, to ensure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distributes work between technicians efficiently.
• Answers technical questions about vehicle problems, warranties, services, and repairs.
• Maintains customer happiness scores at or above company standards.
• Assists in diagnosing vehicle problems; orders parts and tools as necessary.
• Oversees administration of warranty claims as well as training and supervising of the service department.
• Sets schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintains good working relationships with factories and fosters positive employee relations.
• Collaborates with upper management to make service department hiring and discipline decisions.

Job Qualifications:

• Previous experience is required
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication with customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops
• Career advancement opportunities
• Competitive pay
• Clean and professional work environment
• Family owned and operated for over 60 years with six locations in Newport News and Williamsburg (BMW, Honda, Toyota, Chevrolet, Volkswagen, Subaru and Kia)
• Ongoing Professional Development
• Paid training

Benefits Offered:

• Medical,Dental, Vision, and Life Insurance
• HSA, FSA, and LPFSA
• Prescription Drug Coverage
• Company-paid
  
  Health
  
  Joy program
• Telehealth visits
• Medical Bill Review
• And more!
• Short- and Long-Term Disability
• Legal Resources and Identity Theft Protection Coverage
• Company paid Employee Assistance Program (counseling services)
• Weekly pay
• Employee Discounts (YMCA, Onelife Fitness, vehicle services, and more)
• 401 (k) Retirement Savings Plan
• Company paid
  
  Life Insurance Policy
• Pa…