Front Desk Host

About us

Speir Pilates is the lifestyle pilates brand for the modern, everyday individual. It’s Speir Pilates’ mission to create accessible pilates and fitness opportunities for everyone, helping them feel strong, energetic, capable and supported throughout their daily lives. It’s their goal to lead the pilates and wellness industry by example and spread good vibes through a supportive community where every individual is valued.

Speir has led the pilates and wellness industry by example, demonstrating that you can create an accessible (REAL) fitness + pilates brand that never compromises quality, diversity, equity and inclusion. Everyone deserves to feel healthy and fit, regardless of shape, size

Responsibilities:

• Develop and grow a team - Our teams are made up of full-time and part-time staff. We are all committed to hiring and developing each other the best ways we can.
• Operational excellence- We are all committed to the oversight of day-to-day business in the studios by monitoring, auditing, and replenishing all things needed to run smoothly.
• Innovate and simplify- Collaborate with other team members across the organization and are obsessed with figuring out ways to innovate and simplify.
• Drive member retention- Foster an inclusive and welcoming environment across our studios where team members are accountable for delivering exceptional service. We are all committed to making sure our current members will always love coming here and want to come back, while our new potential members can see themselves fitting in.
• Create safe, healthy and productive culture within the studio
  - Ensure a safe working and member environment as well as necessary repairs and maintenance work. Guarantee that the studios runs smoothly, cleanly, and complies with all policies and procedures. Oversee all ordering of supplies, inventory, and waste tracking.
• “How can I help?” mentality
  - We all commit to helping in any way possible to each other. No job is too big or small, and we commit to showing up for each other with kindness, compassion, fun, and respect.

The Front Desk does everything from scheduling personnel, checking-in clients, tidying the studio and ordering supplies to being the sales leader of the studio to grow sales and profits. The Front Desk must enjoy interacting with clients, stay cool under pressure, enjoy sales and must love what they do. Overall, the Front Desk must have a strong sense of ownership, loyalty and involvement to make the studio profitable each month per company goals.

• Interact with clients and deliver a high level of customer service at all times in a professional, courteous, sensitive and friendly manner.
• Maintain positive energy and high-end feel to the studio, by remembering clients and their names, answering phones and emails appropriately, welcoming guests, answering questions, resolving conflicts, helping the teachers, etc.
• Make sure you and the entire staff are working as a team to keep common areas neat and clean for both appearances and safety. Manage and coordinate periodic cleaning staff.
• Help teachers set up appropriate props and apparatus for each class. Help the teacher put away items and reset for the following class.
• Motivate staff by acknowledging strong performance. Give constructive feedback in a timely manner to elevate individual output and eliminate conflict. Report performance deficiencies to management, as appropriate.
• Actively sell and promote studio products and classes and monitor theft.
• Stay knowledgeable about all of our products and classes.
• Stay knowledgeable about competitive products, classes and programs.
• Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide quantitative and qualitative analysis and feedback as requested.
• Help organize weekly meetings and special events. As-needed, lead staff meetings and oversee events.
• Any other tasks required to operate the studio and help meet company goals.

• Hospitality, retail or customer service role - health and wellness is strongly preferred however not required
• Working on a…